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- Tasks: Lead a team to enhance mortgage services and ensure customer satisfaction.
- Company: Join Nationwide, a leading financial services provider with a strong focus on customer care.
- Benefits: Enjoy flexible working, competitive salary, private medical insurance, and generous pension plans.
- Other info: Hybrid working options available, with opportunities for personal and professional growth.
- Why this job: Make a real difference in the mortgage industry while developing your career in a supportive environment.
- Qualifications: Experience in incident management and a passion for leading teams in financial services.
The predicted salary is between 50000 - 60000 £ per year.
This is a great opportunity for an individual who wants to develop their career in Mortgages. As a Leader within our Nationwide & The Mortgage Works Incident and System Assurance team, you’ll play a key role in putting things right for mortgage customers, delivering enhancements to get things right first time, and ensuring the team’s visibility across the wider business. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 32 and 35 hours. At Nationwide, we offer hybrid working wherever possible.
More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. Based at either our Swindon, Bournemouth, London or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application, and if successful, your hiring manager will provide further details on how this could work for this specific role.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
You’ll be responsible for leading a team of Assistant Product Managers covering The Mortgage Works, fostering a culture of accountability, collaboration, and customer focus whilst developing the teams, owning and maintaining relevant frameworks, ensuring clarity and alignment with wider remediation teams. Your responsibility will include oversight of management, reporting, and governance of all incidents within The Mortgage Works estate. You will be expected to consider the impact of your and your team’s activity across the wider mortgages landscape.
You will lead the team responsible for locally led remediation of The Mortgage Works incidents, ensuring the response is fit for purpose, meets customer and regulatory expectations, and supports good outcomes and commercial requirements. You will also be responsible for the management of demand and resourcing across the team, with our broader deliverables in mind. You will support the future of proactive mortgage checking initiatives, ensuring data and automation are fully utilised to ensure mortgages have early warning of potential future problems.
You will work closely with internal stakeholders, including Remediation Centre of Excellence, 2nd Line Compliance, Risk Partnering, and Business Services, to ensure a coordinated approach. You’ll be working on a variety of mortgage incidents in a fast-paced environment, coordinating activity amongst stakeholders. You’ll need to be flexible in your approach, depending on demands, and delegate appropriately to your team to get it done. You’ll also monitor customer outcomes, including through data, Management Information (MI) & deep dives across the mortgages estate.
About you:
The minimum requirements for the role are:
- Experience in incident management within financial services
- Experience of working in a project-based environment with responsibility for leading change
- Demonstrable experience in line management with a proven ability to manage and develop a high-performance culture
- Proven stakeholder management skills with the ability to influence at senior levels (both verbally and in writing)
- Extensive experience within a Product Management role (non-tech)
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
Product Manager employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience in incident management and how it aligns with what we’re looking for at Nationwide. We want to see how you can bring value to our team!
Showcase Your Stakeholder Skills: Since this role involves a lot of collaboration, don’t forget to mention your proven stakeholder management skills. Share examples of how you've influenced decisions at senior levels, as this will resonate well with us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language that reflects our customer-first behaviours. We appreciate honesty and directness, so let your personality shine through!
Apply Early!: We might close the advert earlier if we get a high volume of applications, so don’t wait around! Head over to our website and submit your application as soon as possible to ensure you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at Nationwide
✨Know Your Stuff
Make sure you understand the mortgage landscape and the specific challenges faced by customers. Brush up on incident management within financial services, as this will be crucial for your role. Familiarise yourself with Nationwide's values and how they align with your own.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your experience in leading teams and managing change. Think about times when you've fostered a culture of accountability and collaboration. Be ready to discuss how you can develop a high-performance culture within the team.
✨Engage with Stakeholders
Since stakeholder management is key, come prepared with examples of how you've influenced senior levels in previous roles. Highlight your communication skills and how you’ve successfully navigated complex situations with various stakeholders.
✨Emphasise Customer Focus
Be ready to discuss how you put customers at the heart of your decision-making. Share instances where you've used customer feedback to drive improvements or resolve issues. This aligns perfectly with Nationwide's customer-first behaviours, so make it a focal point in your interview.