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- Tasks: Deliver high-quality learning experiences to enhance colleague capabilities and customer satisfaction.
- Company: Dynamic company focused on performance and development in a fast-paced environment.
- Benefits: Private medical insurance, competitive pension, annual bonuses, and wellness options.
- Other info: Opportunity for travel and up to 2 days of paid volunteering each year.
- Why this job: Make a real impact by shaping learning solutions that drive business growth.
- Qualifications: Strong communication skills, experience in fast-changing environments, and a growth mindset.
The predicted salary is between 40000 - 50000 £ per year.
About the role
As a Performance & Development Manager, you will deliver consistently high‑quality learning experiences that build colleague capability at scale and directly uplift customer experience across Business Direct, Contact Centre and Business Operations. You’ll conduct learning needs analysis to identify the root causes of performance gaps and shape solutions that support immediate performance and sustained business growth. Using insight, data and feedback, you’ll identify emerging capability gaps early and translate them into targeted, high‑impact learning and engagement solutions. You’ll support recruitment and onboarding activities to ensure smooth, engaging inductions and rapid time to competence.
Responsibilities
- Conduct learning needs analysis to identify performance gaps and define solutions.
- Design, deliver and evaluate learning interventions that strengthen capability.
- Ensure all learning activity aligns with Purpose, Strategic Drivers and regulatory requirements.
- Identify emerging capability gaps early and develop high‑impact learning solutions.
- Support recruitment and onboarding to enable rapid competence.
- Collaborate across Business Banking to create scalable learning solutions.
Qualifications
- Strong communication and organisational skills, able to manage competing priorities and deliver quality at pace.
- Experience in operational or customer‑facing environments with fast change and good judgement.
- Confident stakeholder management and influence.
- High tolerance for stretch, learn fast and adapt.
- Rapid learning agility and growth mindset.
- Ability to travel to Glasgow and other offices for in‑person training.
The extras you’ll get
- Access to private medical insurance.
- A highly competitive pension.
- Annual performance‑related bonus.
- Training and development.
- Salary sacrifice scheme benefits.
- Life assurance.
- Wellhub health and wellness options.
- Up to 2 days of paid volunteering a year.
Performance & Development Manager employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance & Development Manager
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you align with their mission and how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experiences and skills, the better you'll perform.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Performance & Development Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Performance & Development Manager role. Highlight your experience in learning needs analysis and how you've previously identified performance gaps. We want to see how you can directly uplift customer experience!
Showcase Your Skills: Don’t forget to emphasise your strong communication and organisational skills. Give examples of how you've managed competing priorities and delivered quality at pace. This is key for us, especially in a fast-changing environment!
Be Data-Driven: Since this role involves using insight and data, make sure to mention any experience you have with data analysis or feedback mechanisms. We love seeing how you’ve used data to shape high-impact learning solutions in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Nationwide
✨Know Your Learning Needs Analysis
Familiarise yourself with the concept of learning needs analysis. Be ready to discuss how you would identify performance gaps and shape solutions. Think of specific examples from your past experiences where you've successfully conducted such analyses.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about your experience in managing stakeholders. Highlight instances where you've influenced decisions or collaborated across teams to create scalable learning solutions. This will demonstrate your ability to navigate complex environments.
✨Demonstrate Your Growth Mindset
Be prepared to share examples of how you've adapted to change and learned quickly in fast-paced environments. Employers love candidates who can show resilience and a willingness to grow, so don’t hold back on your learning journey!
✨Align with Company Values
Research the company’s purpose and strategic drivers. During the interview, make sure to align your answers with these values. This shows that you’re not just a fit for the role, but also for the company culture.