Customer Representative - Orpington

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.

Some branches in this area are closed to the public on certain days as you will be helping members on the phones. We are looking for future talent in our communities to work at our branches in the Orpington area. With this in mind, we will be conducting interviews to build a Talent bank in this location. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in.

Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
• London top up payment of £2,093 per annum, pro rata

What you’ll be doing: What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers’ queries. They are the most important part of our day.

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of many different kinds of people and we want our employees to be just as diverse. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society. Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes