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- Tasks: Lead a team to enhance customer experiences and drive performance improvements.
- Company: Dynamic financial institution focused on operational excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunities for career growth in a collaborative and customer-focused setting.
- Why this job: Make a real impact by improving customer service and team performance.
- Qualifications: Experience in coaching, performance improvement, and operational excellence required.
The predicted salary is between 50000 - 65000 £ per year.
As an Operations Manager – Operational Excellence, you’ll play a pivotal role in consistently delivering brilliant customer experiences across Business Banking. You’ll lead a team of Operational Excellence Coaches, embed "The Standard," and drive continuous performance improvement.
What you’ll be doing:
- Lead and coach a team of Operational Excellence Coaches, setting clear direction and supporting them to raise performance across Business Banking.
- Work closely with senior leaders and team managers to embed effective leadership rhythm and routines that drive clarity, accountability, and pace.
- Observe how teams operate, coach leaders and Relationship Managers, and use insights from performance, quality and customer experience to turn observation into meaningful improvement actions.
- Ensure "The Standard" is consistently understood, coached and applied so customers experience the same high level of service every time.
About you:
- Professional certification or qualification in coaching, training and/or learning and development.
- Proven experience leading a team focused on performance improvement, coaching or operational excellence.
- Demonstrable experience coaching leaders or managers to improve performance and capability.
- Strong understanding of how leadership rhythm and routines drive performance and customer outcomes.
- Experience working in a customer‑focused operational environment.
- Ability to use performance data, insight, or trend analysis to identify improvement opportunities and measure impact.
- Strong stakeholder management and influencing skills across teams and senior stakeholders.
Operations Manager - Operational Excellence employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Operational Excellence
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager gig.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to operational excellence. We suggest role-playing with a friend or using mock interview tools to boost your confidence and nail that coaching aspect!
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you’ve driven performance improvement or coached teams successfully. We want to see how you’ve made a real impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Manager - Operational Excellence
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in coaching and performance improvement, as well as any relevant qualifications. We want to see how you can bring 'The Standard' to life!
Showcase Your Leadership Skills: In your application, don’t forget to mention specific examples of how you've led teams or improved performance in previous roles. We love seeing real-life stories that demonstrate your ability to coach and inspire others.
Use Data to Your Advantage: Since this role involves using performance data to drive improvements, include any experience you have with data analysis in your application. Show us how you've used insights to make impactful changes in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Nationwide
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operations Manager – Operational Excellence. Familiarise yourself with 'The Standard' and how it impacts customer experience. This will help you demonstrate your knowledge and show that you're ready to lead a team effectively.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams or individuals in the past. Be ready to discuss specific situations where your coaching led to performance improvements. This will highlight your ability to raise performance across Business Banking.
✨Data is Your Friend
Brush up on your skills in using performance data and trend analysis. Be prepared to discuss how you've used insights from data to identify improvement opportunities. This shows that you can turn observations into actionable strategies for continuous improvement.
✨Engage with Stakeholders
Think about your experiences managing stakeholders and influencing teams. Prepare to share how you've built relationships with senior leaders and team managers to drive clarity and accountability. This will demonstrate your strong stakeholder management skills, which are crucial for this role.