At a Glance
- Tasks: Lead your branch team to deliver the best customer experience on the high street.
- Company: Join Nationwide, the UK’s largest network of branches committed to the High Street.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance-related bonuses.
- Other info: Dynamic role with training support and opportunities for career progression.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Manager for our branch in Oldham, Greater Manchester. This role is a permanent position, working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
The extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best. You’ll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You’ll also be responsible for creating and implementing your branches business plan. Our branches are always busy, so you’ll have to be organised and able to work quickly while still giving the best service. You’ll have the support of your management team to help with training and guidance. You’ll also need to be able to use our computer systems and processes.
About you:
As a minimum requirement you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top‑notch customer service and creating positive outcomes. You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off. By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever‑changing requests. It would be nice if you also had previous experience as a branch manager in a retail environment.
Our values:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Branch Manager - Oldham employer: Nationwide
At Nationwide, we pride ourselves on being an excellent employer, particularly for the Branch Manager role in Oldham. Our commitment to the High Street means you’ll be part of a thriving team dedicated to delivering exceptional customer experiences, supported by comprehensive training and development opportunities. With a strong focus on employee well-being, competitive benefits including private medical insurance, and a culture that encourages personal growth and community involvement, Nationwide is a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Oldham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the branch culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various customer scenarios or team challenges. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at Nationwide.
We think you need these skills to ace Branch Manager - Oldham
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our branch in Oldham.
Emphasise Customer Experience:Since customer experience is key for us, share specific examples of how you've improved customer satisfaction in previous roles. This will show us that you understand what it takes to create a top-notch service environment.
Be Organised and Clear:Your application should be well-structured and easy to read. Use clear language and bullet points where necessary to make your achievements stand out. We appreciate clarity and organisation, just like we do in our branches!
Apply Early!:Don’t wait until the last minute to submit your application. If we receive a high volume of applications, we might close the advert early. So, get your application in through our website as soon as you can!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Inside Out
Since the role is all about delivering top-notch customer service, make sure you can discuss your previous experiences in this area. Think of specific examples where you went above and beyond for a customer, and be ready to explain how you would apply that same dedication at the branch in Oldham.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead your team effectively. Prepare to talk about your leadership style and provide examples of how you've motivated and developed your team in the past. Highlight any experience you have in training staff or managing performance.
✨Understand the Business and Financial Regulations
Brush up on your knowledge of financial regulations and the commercial aspects of running a branch. Be prepared to discuss how you would implement a business plan and monitor branch activity to spot opportunities for improvement. This shows you're not just a people manager but also commercially savvy.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills and ability to handle customer complaints. Practice answering these types of questions by thinking through potential challenges you might face in the role and how you would address them, keeping the customer experience at the forefront.
