Strategy Design & Review Analyst in Northampton

Working in the Business Support area of Nationwide’s arrears management function, Collections & Recoveries, an exciting opportunity has arisen for an individual to progress their career within the Secured Strategy team on a 12 month secondment. The role will focus on enhancing the team’s insight into the delinquent portfolios for all products that support the department’s vision to “Deliver best in class Collections and Recoveries performance through great customer service, via inspired people in a flexible and cost-efficient manner with the agility to adapt to changing business needs”. We are happy to consider flexible working approaches to help you perform at your best.

This is a 12-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton office. If your application is successful, your hiring manager will provide further details on how this works.

Responsibilities:

• Reporting to the Senior Manager of the Secured Strategy team, you will contribute to the design and delivery of effective portfolio management strategies, while driving continuous improvements across processes and tools.
• You’ll undertake analysis to understand performance trends and evaluate the impact of strategic changes, ensuring recommendations are data‑driven and robust.
• The role includes leading process reviews to maximise operational effectiveness and maintain regulatory compliance, as well as working closely with C&R Systems teams to enhance how the core collections platform supports contact strategies across debt cycles.
• You will also manage the team mailbox to ensure timely and accurate responses, support the development and maintenance of member communications, and help ensure member needs remain central to all new processes and strategies.

About you:

• The minimum requirements for this role are:
• Have experience within a Collections and Recoveries environment.
• A proven track record of working with data, showing a logical approach to problem solving in relation to both business and technical issues.
• Ability to work at pace to a consistent high standard.
• Excellent report writing and presentation skills with the ability to keep the complex simple.
• Excellent skills in Word, Excel, Visio, and PowerPoint.
• Have a detailed knowledge of working with the secured retail products.
• Good communication skills with the ability to engage and collaborate with others.
• Ability to work on own initiative and to take responsibility for delivery.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you.