Nationwide is seeking a Customer Strategy Manager for the Remediation Centre of Excellence. You will drive remediation strategy, governance and performance, shaping customer outcomes and rebuilding trust.
This 12 month secondment involves close collaboration with the Customer Strategy Lead and senior stakeholders across our UK estate. You’ll design treatment strategies, analyse reports, and balance operational simplicity with delivering strong customer outcomes.
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Strategic Customer Experience Manager in Northampton employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
