Senior Analyst Analytics in Northampton

Working in the Business Support area of Nationwide’s arrears management function, Collections & Recoveries, an exciting opportunity has arisen for an individual to progress their career within the Secured Strategy team on a 12 month secondment. The role will be focused on supporting Collections and Recoveries with Virgin Money (VM) product integration for Residential and Buy to Let VM mortgages. Ensuring a smooth and successful integration will support the department’s vision to “Deliver best in class Collections and Recoveries performance through great customer service, via inspired people in a flexible and cost-efficient manner with the agility to adapt to changing business needs”. This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Responsibilities

• Recognised as a subject matter expert in your area, your work will be varied and demanding.
• Under the guidance of the Senior Strategy Manager (Secured), you will be responsible for:
• Supporting collections and Recoveries with VM product integration for Residential and Buy to Let VM mortgages.
• Supporting the design, development and implementation of collections strategies, shaping new strategies to support post integration whilst maintaining regulatory compliance.
• Develop continuous improvements in strategies and processes used across the department to generate further efficiencies in team delivery.
• Supporting the design and delivery of high quality, insightful and informative strategy reports/packs for senior committees across the society that will enable understanding of performance post integration and drive and promote strategic decision making across relevant business areas.
• You will carry out analysis and report your findings on performance in key activities in comparisons to industry peers.
• You will undertake a proactive role on a portfolio of complex and concurrent activities end to end and liaise with the relevant management teams and business stakeholders to broaden knowledge and understanding of the Collections & Recoveries landscape to provide an optimal solution to any risks and associated issues that arise.

About you

• A proven track record of working with data, showing a logical approach to problem solving in relation to both business and technical issues.
• Experience in data manipulation and analysis in Excel, SAS or SQL.
• Understanding of financial products such as Mortgages.
• Excellent report writing and presentation skills with the ability to keep the complex simple.
• Good communicator with the ability to engage with stakeholders at all levels.
• Experience working within a change environment.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

What to do next: If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.