People Services Administrator in Northampton

Description

We are seeking a People Services Administrator to join the Post Offer Team within People Services on a 7-month secondment basis. As a People Services Administrator you will provide high-quality consistent advice whilst administering processes within the team maintaining defined framework SLA’s.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 7-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

As a People Services Administrator, you'll work closely with colleagues across Recruitment and People Services to deliver a seamless experience for candidates and hiring managers. You'll manage and prioritise your workload to meet project deadlines and service levels, while building effective relationships with third-party suppliers and key stakeholders.

The role includes administering offers and contracts for internal candidates and external Early Careers hires, responding to enquiries from candidates and hiring managers, and resolving day-to-day recruitment queries and issues. You'll ensure accurate data entry in PeopleCloud and work in line with GDPR and FCA/PRA regulatory requirements.

You'll provide a high standard of customer service by collaborating with colleagues across People & Culture, while maintaining knowledge of UKVI right-to-work requirements and visas to provide appropriate guidance. You'll also contribute to continuous improvement by identifying process enhancements, creating and updating how-to guides, and supporting the training and cross-skilling of team members.

About you

As a minimum you’ll need:

• Excellent communication skills both written and verbal, being able to write clearly and concisely, be confident and persuasive in verbal presentations
• To act with integrity to manage confidential and sensitive cases with utmost professionalism
• The ability to analyse information from a range of sources
• Well-developed collaboration skills, being able to build strong working relationships with the wider HR teams to ensure a seamless service delivery
• Excellent attention to detail and ability to prioritise workload

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Abigail Gleeson, and the main recruitment contact is Kris Mason.