Business Support Manager - Business Banking in Northampton

Business Banking is a key growth area for the bank, supporting businesses across the UK with the products, services and expertise they need to thrive. As we continue to invest in our future, we're looking for a talented Business Support Manager to play a pivotal role in helping our leadership team deliver ambitious plans and drive meaningful change. This is a role that will turn strategy into action, influence senior stakeholders and help teams deliver outstanding results.

As a Business Support Manager you’ll be organised, commercially minded and enjoy turning strategy into action. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Northampton office.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing:

• You’ll be acting as a trusted partner to senior leaders to help, shape and deliver strategic priorities by driving business performance through insightful reporting, analysis and governance.
• Within this role, you will lead and support transformation, change and business improvement initiatives whilst supporting the delivery of business plans to enhance customer outcomes and commercial performance.
• You’ll manage senior stakeholder relationships across the Business Banking division, whilst turning complex information into clear, actionable recommendations and communications.

At minimum you’ll have/be:

• Proven experience within Business Banking and/or Commercial Lending, with the ability to support operational effectiveness and continuous improvement.
• A proven ability to lead and manage multiple priorities, whilst fostering collaboration and shared ownership.
• Confident in supporting, influencing and partnering with colleagues, senior stakeholders and leaders.
• A pro-active, solutions focused mindset with the confidence to challenge and improve the status quo.
• Proficient in Microsoft Office applications, particularly Word, Excel, MS Teams, and Visio, with the ability to create detailed documentation and visual process maps.
• Ability to manage and deliver work through other platforms such as Power BI and SharePoint.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and drive shared ownership of outcomes.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next: If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.