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- Tasks: Support customers with transactions, calls, and digital services in a dynamic team environment.
- Company: Join Nationwide, a leading building society committed to fairer banking.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Other info: Full-time role with excellent training and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
This role is a 9-month Fixed Term Contract working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What you’ll be doing:
It’s important to know every branch is different, and we are all in this together working to have the best version of our branches! A Customer Representative role is versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Identification: 3210
Apply Before: 05/11/2026, 10:55 PM
Locations: 33/34 Commercial Street, Newport, Gwent, NP20 1RL, GB
Locations
Customer Representative - Newport employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common customer service scenarios and how you would handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Be yourself! When you're in the interview, let your personality shine through. Nationwide values diversity and wants to see the real you. Share your passion for helping customers and how you can make a difference in their lives.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Representative - Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Representative role. Highlight any customer service experience and be specific about how you've made a difference for customers in the past.
Show Your Passion: In your application, let us know why you’re excited about working at Nationwide. Share your thoughts on fairer finances and how you can contribute to making a meaningful impact for our customers.
Be Clear and Concise: When answering the quick questions in the application, keep your responses straightforward and to the point. We appreciate clarity, so make sure your answers are easy to understand and directly address what we’re asking.
Apply Early: Don’t wait until the last minute to submit your application! If we get a lot of applications, we might close the advert early. So, hit that ‘Apply Now’ button as soon as you can to secure your chance!
How to prepare for a job interview at Nationwide
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their values and are ready to put customers at the heart of your work.
✨Practice Common Scenarios
Since the role involves handling various customer queries, practice responding to common scenarios you might face as a Customer Representative. Role-play with a friend or family member to build your confidence in providing solutions and support across different channels.
✨Show Your Digital Savvy
As the role requires comfort with digital tools, be prepared to discuss your experience with online banking and digital services. Highlight any relevant skills or experiences that demonstrate your ability to educate customers on these platforms.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the training process, team dynamics, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.