Nationwide is seeking a Performance Lead Manager to drive performance across the contact centre, using data, insight and real‑time trends to accelerate improvement and deliver outstanding customer outcomes. You will lead and develop a team of Performance Leads, providing coaching, direction and real‑time guidance to maintain high standards.
The role embraces flexible/hybrid working and requires collaboration with Operational Leaders to embed scalable improvements.
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Hybrid Performance Lead Manager in Newcastle upon Tyne employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
