At a Glance
- Tasks: Investigate financial crime cases and assess risk while communicating with customers.
- Company: Join a leading organisation dedicated to combating financial crime.
- Benefits: Private medical insurance, competitive pension, performance bonuses, and wellness options.
- Other info: Hybrid working model with regular team collaboration events.
- Why this job: Make a real difference in financial security while developing your career.
- Qualifications: Experience in telephony or financial crime environments and strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity to join us as a Financial Crime Investigator, supporting the launch of a new telephony-based Financial Crime team within the 1st Line. In this role, you’ll take ownership of escalated cases to assess financial crime risk and drive the right outcomes. You’ll be responsible for handling escalations and contacting customers directly to obtain key information and complete due diligence, ensuring decisions are accurate, risk-focused and aligned to policy requirements. You’ll play an important role in embedding how the new team operates, bringing a keen eye for detail and strong communication skills to support effective decision making. We offer hybrid working wherever possible. Your working location will be at the nearest regional hub, with regular in‑office collaboration events once a week in Gosforth.
Responsibilities
- Handle escalated cases and assess financial crime risk.
- Contact customers directly by telephone to gather information, complete due diligence and ensure decisions are risk focused and policy compliant.
- Carry out thorough due diligence and customer verification on medium and high‑risk customers, including periodic reviews and escalation management.
- Conduct detailed investigations into sanctions, politically exposed persons and AML alerts, analysing financial activity, adverse media findings and sources of wealth/funds.
- Provide guidance to colleagues, strengthen controls and highlight emerging risks or trends.
- Identify and elevate suspicious activity, review high‑risk jurisdiction cases, and respond to legal and law enforcement requests in line with regulatory requirements.
- Represent the organisation in court where required.
Qualifications
- Experience working in a telephony or contact centre environment, handling inbound/outbound calls and managing customer interactions effectively.
- Experience in a financial crime environment.
- Knowledge of Customer Risk Assessments, Client Screening, Payment Filtering, Transaction Monitoring or an AML role.
- A keen eye for detail and ability to present findings clearly and concisely.
- Ability to analyse detailed information and derive sophisticated conclusions and recommendations.
- Strong communication and stakeholder management skills.
- Excellent time management and ability to work autonomously.
- Microsoft Office and Excel knowledge.
Benefits
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Financial Crime Investigator in Newcastle upon Tyne employer: Nationwide
Join us as a Financial Crime Investigator and be part of a dynamic team dedicated to safeguarding our customers and the organisation. With a strong focus on employee development, we offer comprehensive training, hybrid working options, and a supportive work culture that values collaboration and innovation. Located in Gosforth, you will enjoy regular in-office events and access to a range of benefits including private medical insurance, a competitive pension, and opportunities for paid volunteering, making this an excellent place to grow your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Crime Investigator in Newcastle upon Tyne
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Nationwide. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Financial Crime Investigator in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Nationwide.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Nationwide's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Nationwide
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Nationwide.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Nationwide will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Nationwide employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
