At a Glance
- Tasks: Welcome customers, resolve queries, and promote digital banking services.
- Company: Join Virgin Money, a leader in customer service and innovation.
- Benefits: Private medical insurance, competitive pension, performance bonuses, and wellness options.
- Other info: Flexible hours, great team environment, and opportunities for volunteering.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a Customer Consultant for our Virgin Money branch in South Shields, Tyne and Wear. This role is a 6-month Fixed Term Contract, working full-time, 35 hours per week, Monday to Saturday. If advertised as part-time, salary will be pro-rata.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You build relationships, solve problems, and make a real difference to our customers’ lives.
What you’ll be doing:
- Welcome our valued customers to the branch and help them use our digital services.
- Educate them on the benefits these services bring.
- Resolve any banking queries they may have, conversing to understand their needs and propose the best solutions from our range of products and services.
- Collaborate with colleagues across branches and the Digital Experience Centre to ensure customers have the right expert advice when needed.
About you:
- Experience in a customer service environment and a desire to deliver simply brilliant experiences.
- Natural curiosity to help find the best solutions for customers.
- Great communication skills and a natural ability to engage and build rapport with customers and colleagues.
- A flexible and positive approach to meet customer needs and business demands.
- Drive and enthusiasm to achieve team goals with pace.
- A keen interest in all things digital, with a desire to keep up to date with new technologies.
Benefits:
- Access to private medical insurance.
- A highly competitive pension.
- Access to an annual performance‑related bonus.
- Training and development to progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Job Info:
Job Identification: 3718
Apply Before: 06/11/2026, 10:55 PM
Locations: 30 Fowler Street, South Shields, NE33 1NE, GB
Customer Consultant - South Shields in Newcastle upon Tyne employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering our Customer Consultants in South Shields a vibrant work culture that prioritises employee growth and development. With access to comprehensive benefits such as private medical insurance, a competitive pension, and opportunities for career progression, we empower our team to thrive while making a meaningful impact on our customers' lives. Join us in a supportive environment where your contributions are valued, and enjoy the unique advantage of working in a community-focused branch that champions innovation and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - South Shields in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Virgin Money and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common banking scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Virgin Money. Plus, it shows your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly. Good luck!
We think you need these skills to ace Customer Consultant - South Shields in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Consultant role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and problem-solving.
Show Your Passion:Let your enthusiasm shine through! We want to see your drive to deliver exceptional service and your interest in digital banking. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've delivered exceptional service or resolved issues. This will show that you understand the importance of customer satisfaction in a role like this.
✨Familiarise Yourself with Digital Services
Since this role involves helping customers with digital banking services, make sure you’re comfortable with common digital tools and platforms. Research Virgin Money’s offerings and be prepared to discuss how you can help customers navigate these services effectively.
✨Practice Your Communication Skills
Great communication is key for a Customer Consultant. Practice articulating your thoughts clearly and engagingly. You might even want to role-play common customer scenarios with a friend to build your confidence in handling queries and building rapport.
✨Show Your Enthusiasm for the Role
During the interview, let your passion for customer service shine through. Talk about why you’re excited about the opportunity at Virgin Money and how you can contribute to creating simply brilliant experiences for customers. A positive attitude can really set you apart!
