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- Tasks: Lead your team to deliver the best customer experience in our New Alresford branch.
- Company: Join Nationwide, a purpose-driven mutual bank committed to fairer finances.
- Benefits: Enjoy competitive salary, private medical insurance, and generous pension plans.
- Other info: Be part of a community that values recognition, inspiration, and teamwork.
- Why this job: Make a meaningful impact while growing your career in a supportive environment.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 32800 - 32800 £ per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Manager for our branch in New Alresford, Hampshire. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
From 1 July 2026, the minimum salary for this role will be £32,800.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What you’ll be doing:
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations and having an in-depth knowledge of all our products and services.
- Creating and implementing your branch's business plan.
- Being organised and able to work quickly while still giving the best service.
- Using our computer systems and processes, with training provided.
About you:
- Ability to take control of your branch and lead your people, whilst meeting FCA standards and delivering top-notch customer service.
- Experience of managing people and working in a busy retail environment.
- Leading by example; with a commercial understanding and knowledge of financial regulations and processes.
- Monitoring and exploring branch activity to spot opportunities and make your customers better off.
- Being resilient, versatile and flexible to prioritise effectively and deal with ever-changing requests.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - stepping into our customers’ shoes, using their feedback and insights to empathise with them.
- Say it straight - being brave in speaking out and saying what we think.
- Push for better - challenging the status quo and taking responsibility for continuous improvement.
- Get it done - prioritising what will have the greatest impact and taking accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Identification: 3247
Apply Before: 05/15/2026, 10:55 PM
Location: 5 West Street, New Alresford, SO24 9AG, GB
Branch Manager - New Alresford employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - New Alresford
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or improved customer service. Be ready to share these experiences in a way that highlights your skills and aligns with their mission of being uncompromisingly customer-focused.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. You want to convey that you’re ready to lead a team and create the best customer experience on the high street.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate how you align with their values.
We think you need these skills to ace Branch Manager - New Alresford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your leadership skills and any experience in retail management. We want to see how you can make a positive impact on customer experience!
Showcase Customer Focus: In your application, emphasise how you embody our customer-first behaviours. Share specific examples of how you've gone above and beyond for customers in previous roles. This will show us you're a great fit for our team!
Be Clear and Concise: When answering the quick questions in the application, keep your responses clear and to the point. We appreciate straightforward answers that get right to the heart of your experience and skills.
Apply Early!: Don’t wait until the last minute to apply! If you’re interested in this role, hit that ‘Apply Now’ button as soon as you can. We might close the advert early if we get a lot of applications, so don’t miss out!
How to prepare for a job interview at Nationwide
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Nationwide values. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their core values.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in busy environments. Be ready to share specific instances where you motivated your team or improved performance, as this role heavily relies on effective leadership.
✨Understand the Business Plan
Research what makes a successful branch business plan. Be prepared to discuss how you would create and implement one for the New Alresford branch. This shows your commercial understanding and readiness to take control of the branch.
✨Be Ready for Scenario Questions
Anticipate questions about handling high-pressure situations or difficult customer interactions. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.