At a Glance
- Tasks: Support customers with banking needs in person, over the phone, and online.
- Company: Join a leading bank committed to excellent customer service.
- Benefits: Enjoy 25 days holiday, health perks, and ongoing training.
- Other info: Dynamic team environment with opportunities for growth and volunteering.
- Why this job: Make a real difference for customers while developing your skills.
- Qualifications: No banking experience needed, just a passion for customer service.
The predicted salary is between 26500 - 26500 £ per year.
Making a meaningful difference for our customers, every day. As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team, supporting customers in person, over the phone and online; helping with everyday transactions, answering queries and guiding customers toward banking services and digital tools.
Where you’ll be working:
- Branch location: Nantwich, Cheshire
- Position: Permanent, full‑time, 35 hours per week, Monday to Saturday.
- Commute: must be within a 45‑minute journey of the branch.
- Start date will be confirmed after an offer.
- Salary: From 1 July 2026, the minimum salary for this role will be £26,500.
What you’ll be doing:
- Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Take responsibility for doing things the right way: following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.
- Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.
About you:
- You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive.
- Show pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- Bring patience, empathy and strong people skills to fully understand customers’ banking needs.
- Comfortable working in a fast‑paced environment where priorities can shift and no two interactions are the same.
- Stay calm under pressure, adapt quickly and approach change with a positive mindset.
- Confident using technology and are digitally savvy.
- Enjoy working as part of a high‑performing team and understand that great customer experiences are built through a strong team.
- Communicate clearly and naturally with people and can confidently guide customers face‑to‑face, on the phone and through digital services.
- Take ownership to get things done, acting with care and integrity to protect customers and their money.
Benefits:
- 25 days holiday per year (increases to 30 over time, up to 10 extra days purchased per year).
- Wellhub access for a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
- Ongoing training and development.
- Annual performance‑related bonus.
- Private medical insurance.
- Highly competitive pension.
- Life assurance.
- Additional benefits via salary sacrifice scheme.
Customer Representative - Nantwich employer: Nationwide
At our Nantwich branch, we pride ourselves on fostering a supportive and dynamic work environment where every Customer Representative plays a crucial role in making a meaningful difference for our customers. With a strong emphasis on employee growth through ongoing training and development, alongside a comprehensive benefits package that includes generous holiday allowances and private medical insurance, we ensure our team feels valued and empowered. Join us to be part of a high-performing team dedicated to delivering exceptional customer service while enjoying the unique advantages of working in a vibrant community.
