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- Tasks: Support customers with banking services in person, online, and over the phone.
- Company: Join Nationwide, a leading building society committed to fairer banking.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Loughton, Essex. This branch is a multiskilled location and closed to the public every Monday and Wednesday. On these closure days you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
This role is versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone. Working in this branch, 1/2 days of your role will include taking customer calls only. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
On your multiskilled days you will be:
- Building meaningful relationships with customers via their preferred channel of choice
- Navigating the world of banking and savings, providing expert guidance and support to customers over the phone
- Solving customer queries and turning challenges into opportunities to deliver Customer Satisfaction in every call
- Thrive in a fast-paced environment where your decisions can make a real difference in people’s lives
- Experience the exhilaration of working in a sector that’s constantly evolving, with new technologies and trends to conquer
- Embracing the challenge of meeting our goals, with the satisfaction of knowing you’re helping to shape the future of Multiskilled Banking
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Identification: 2397
Apply Before: 03/16/2026, 11:55 PM
Locations: 106/108 High Road, Loughton, Essex, IG10 4HL, GB
Customer Representative - Loughton employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Loughton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what makes them tick. This way, you can show how you align with their mission of being 'uncompromisingly customer' during your chat.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common questions for customer service roles, like how you’d handle a difficult customer. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for helping customers shine through. Share personal stories that highlight your customer service skills and how you’ve made a difference in someone’s experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Representative - Loughton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Representative role. Highlight any customer service experience and be specific about how you've helped customers in the past.
Show Your Passion: In your cover letter, let us know why you’re excited about working at Nationwide. Share your thoughts on fairer banking and how you can contribute to making a difference for our customers.
Be Clear and Concise: When answering application questions, keep your responses clear and to the point. Use examples to illustrate your points, but don’t ramble on – we appreciate brevity!
Apply Early: Don’t wait until the last minute to submit your application! We might close the advert early if we get a lot of applications, so get your CV and answers in as soon as you can.
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer First Behaviours
During the interview, highlight examples from your past experiences that demonstrate the customer first behaviours mentioned in the job description. Whether it's empathy, honesty, or a drive for improvement, showing how you've embodied these traits will resonate well with the interviewers.
✨Prepare for Situational Questions
Expect situational judgement questions that assess how you'd handle various customer scenarios. Think of specific examples where you've successfully resolved issues or provided exceptional service. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.