UX Designer in London

As a UX Designer, you’ll help define, design and deliver frictionless, useful experiences that help our members manage their money and look after what matters to them in life. You will work collaboratively in multi-disciplinary delivery teams of designers, product owners, developers and delivery leads, and with other Nationwide departments and stakeholders, to create experiences and services that have a positive impact on our members, colleagues and business.

This role sits within our Digital Product and Design team, helping create exceptional digital journeys and services for our customers and members. We are happy to consider flexible working approaches to help you perform at your best. This is a 15-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our London office.

If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Responsibilities

• You’ll take day-to-day responsibility for UX design activities, including hands-on creation of deliverables through all stages of the project including research, ideation, gathering and evaluation of customer needs and requirements, user journeys, prototyping from sketches to high fidelity, user interfaces and interaction design.
• You’ll help identify opportunities and shape solutions by using your UX design skills to create and deliver experiences and services that are engaging and meet the needs of those that interact with them.
• You’ll work closely with senior designers and design specialists, using feedback and critique to improve design outcomes and build your craft.

About you

As a minimum requirement, you’ll have:

• Experience designing and delivering digital journeys in product teams, ideally across mobile app, internet bank or other customer-facing digital platforms.
• The ability to translate business objectives, customer needs and technical constraints into effective, engaging and accessible customer-focused designs.
• Good working knowledge of industry standard design tools and methods, such as Figma, FigJam, Miro, user testing and design thinking.
• Good communication and stakeholder management skills, with the ability to collaborate confidently in multidisciplinary environments.
• A pragmatic, analytical approach to balancing customer, business, regulatory and technical needs while managing multiple deliverables.

Our customer first behaviours

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

Qualifications

The extras you’ll get include:

• 25 days holiday, pro rata.
• Private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.