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- Tasks: Deliver high-quality learning experiences to enhance colleague capabilities and customer satisfaction.
- Company: Dynamic organisation focused on growth and development in a collaborative environment.
- Benefits: Private medical insurance, competitive pension, performance bonuses, and wellness options.
- Other info: Opportunities for travel and up to 2 days of paid volunteering each year.
- Why this job: Make a real impact by shaping learning solutions that drive business success.
- Qualifications: Strong communication skills, experience in fast-paced environments, and a growth mindset.
The predicted salary is between 40000 - 50000 £ per year.
About the role: As a Performance & Development Manager, you will deliver consistently high‑quality learning experiences that build colleague capability at scale and directly uplift customer experience across Business Direct, Contact Centre and Business Operations. You’ll conduct learning needs analysis to identify the root causes of performance gaps and shape solutions that support immediate performance and sustained business growth. Using insight, data and feedback, you’ll identify emerging capability gaps early and translate them into targeted, high‑impact learning and engagement solutions. You’ll support recruitment and onboarding activities to ensure smooth, engaging inductions and rapid time to competence.
Responsibilities:
- Conduct learning needs analysis to identify performance gaps and define solutions.
- Design, deliver and evaluate learning interventions that strengthen capability.
- Ensure all learning activity aligns with Purpose, Strategic Drivers and regulatory requirements.
- Identify emerging capability gaps early and develop high‑impact learning solutions.
- Support recruitment and onboarding to enable rapid competence.
- Collaborate across Business Banking to create scalable learning solutions.
Qualifications:
- Strong communication and organisational skills, able to manage competing priorities and deliver quality at pace.
- Experience in operational or customer‑facing environments with fast change and good judgement.
- Confident stakeholder management and influence.
- High tolerance for stretch, learn fast and adapt.
- Rapid learning agility and growth mindset.
- Ability to travel to Glasgow and other offices for in‑person training.
The extras you’ll get:
- Access to private medical insurance.
- A highly competitive pension.
- Annual performance‑related bonus.
- Training and development.
- Salary sacrifice scheme benefits.
- Life assurance.
- Wellhub health and wellness options.
- Up to 2 days of paid volunteering a year.
Performance & Development Manager in London employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance & Development Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Performance & Development Manager role.
✨Tip Number 2
Prepare for the interview by researching common questions related to learning needs analysis and capability gaps. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your adaptability! During interviews, share examples of how you've successfully managed competing priorities in fast-paced environments. This will demonstrate your fit for the dynamic nature of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us.
We think you need these skills to ace Performance & Development Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Performance & Development Manager role. Highlight your experience in learning needs analysis and how you've previously identified performance gaps. We want to see how you can directly uplift customer experience!
Showcase Your Skills: Don’t forget to emphasise your strong communication and organisational skills. Give examples of how you've managed competing priorities in fast-paced environments. We love seeing candidates who can deliver quality at pace, so let that shine through!
Be Data-Driven: Since this role involves using insight and data to shape learning solutions, include any relevant experience you have with data analysis. Show us how you've used feedback to identify capability gaps and develop impactful learning interventions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Performance & Development Manager role. Familiarise yourself with the key responsibilities like conducting learning needs analysis and designing impactful learning solutions. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that demonstrate your ability to manage stakeholders and deliver quality at pace. Think of situations where you successfully influenced others or resolved conflicts, as these will highlight your capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare scenarios where you've identified performance gaps and implemented effective learning interventions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Growth Mindset
The company values a growth mindset, so be ready to discuss how you've learned from past experiences and adapted to change. Share specific examples of how you've embraced challenges and developed your skills in fast-paced environments.