Media Assistant in London

This role supports the planning and management of paid media. Working closely with other media colleagues, agency partners and internal stakeholders, the role helps ensure campaigns are effectively planned in line with business priorities, monitored and reported, while meeting performance objectives and adhering to compliance, regulatory and brand standards. A strong focus is placed on campaign performance tracking, reporting, insight generation and the smooth day‑to‑day running of media activity. The role also involves coordinating assets, documentation and approvals, supporting planning activity, and providing timely data and updates to colleagues across marketing, product and digital teams. It suits someone with a keen interest in digital media, strong attention to detail and an analytical mindset, who enjoys working collaboratively in a structured, regulated environment and contributing to responsible, customer‑centric marketing.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office.

A typical day in this role might start with checking live campaign performance across paid media channels, reviewing key metrics and spotting any pacing issues or optimisation opportunities to share with senior colleagues or agency partners. You’ll help keep reporting dashboards up to date, respond to data requests from marketing and product teams, and support campaign set‑ups by coordinating assets, checking tracking and ensuring approvals and compliance are in place. Alongside this, you’ll collaborate with a wide range of stakeholders, contribute to planning activity, and keep campaign documentation organised and current playing an active role in making sure media activity runs smoothly, delivers strong results and supports customer‑focused, responsible marketing.

As a minimum you’ll have:

• Evidence of an interest in marketing, digital media or customer engagement through studies, certifications, placements or previous experience
• Experience working with data, reports or performance metrics
• Experience producing accurate work and managing information with attention to detail
• Proven experience of managing multiple priorities and deadlines
• Experience communicating and building effective working relationships with colleagues, customers or stakeholders
• Experience of learning and applying new tools, technologies, or ways of working within a previous role
• Experience with Excel, Power BI, Google Analytics or similar tools is beneficial but not essential
• Experience in marketing, digital, analytics, e-commerce or agency environments is advantageous but not required

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get include:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you.