Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join the Customer Strategy team to design and optimise customer experiences.
- Company: Nationwide, a leading financial services provider with a focus on teamwork.
- Benefits: Flexible working hours, hybrid work options, and a supportive team culture.
- Why this job: Make a meaningful impact while developing your skills in a dynamic environment.
- Qualifications: Confident, caring individuals with a passion for problem-solving and team support.
- Other info: 12-month secondment opportunity with excellent career growth potential.
The predicted salary is between 28800 - 48000 £ per year.
This is an exciting opportunity to work within the Customer Strategy team within the Group Customer & Communications (GCC) Function. The Customer Strategy team develop insight, design customer strategy, deliver inclusive propositions and optimise customer and marketing performance to enable The Nationwide Group to achieve its strategic objectives.
This role is part of our Coordination & Engagement team – the team responsible for executive engagement, team culture, communications and the smooth delivery of our collective priorities. Working closely with the Director of Customer Strategy and partnering with colleagues across the Function, you will help create a positive team culture with a high-performing, motivated and happy team.
We are looking for someone who is confident, caring and motivated to make a meaningful difference every day; someone who enables high performance, supports our leaders, and ensures colleagues have what they need to do their best work. The role blends coordination, people support, problem-solving and delivery oversight.
We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 25 and 35 hours. This is a 12-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our London office. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
Customer Strategy in London employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategy in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nationwide through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the company culture. Dive into their values and recent projects. This way, you can show how your skills align with their mission and make a real impact in the Customer Strategy team.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves coordination and delivery oversight, think of examples from your past where you tackled challenges effectively. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Nationwide family.
We think you need these skills to ace Customer Strategy in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the Customer Strategy role shine through. We want to see how motivated you are to make a difference and contribute to our team culture.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our goals in the Customer Strategy team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role and how you can support our leaders.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity within Nationwide.
How to prepare for a job interview at Nationwide
✨Understand the Customer Strategy
Before your interview, dive deep into what customer strategy means for the company. Familiarise yourself with their current initiatives and how they align with the overall goals of the Nationwide Group. This will show that you’re not just interested in the role, but also in contributing to their mission.
✨Showcase Your People Skills
Since this role involves creating a positive team culture, be ready to share examples of how you've fostered collaboration and engagement in previous roles. Think about specific situations where you supported colleagues or helped resolve conflicts, as this will highlight your caring and motivated nature.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare a few examples where you successfully navigated challenges, particularly in a team setting. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Embrace Flexibility and Hybrid Working
Since the role offers flexible working, be prepared to discuss how you manage your time and productivity in both office and home environments. Share any experiences you have with hybrid working models and how you maintain communication and collaboration with your team remotely.
