At a Glance
- Tasks: Support customers with transactions, inquiries, and digital services across various channels.
- Company: Join Nationwide, a leading company dedicated to excellent customer service.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Flexible part-time or full-time roles available with great career growth opportunities.
- Why this job: Make a real difference for customers while developing your skills in a supportive environment.
- Qualifications: Comfortable with digital tools and passionate about customer service.
The predicted salary is between 26500 - 26500 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this.
Responsibilities
- Perform transactions on the till and handle customer inquiries in person and online.
- Receive and respond to inbound calls from customers.
- Support product applications through digital sales.
- Educate customers on digital services and simpler ways to bank with us.
- Deal with customer queries via online channels and phone.
Employment Type
We are happy to consider both part-time and full-time applications. If this role is advertised as part-time the salary will be pro rata.
Requirements
- Within a 45‑minute commute to the branch you’re applying to work in.
- Pro‑rated salary if the role is part time.
Qualifications
- Comfortable using digital tools and applications.
- Passion for making a difference for customers.
- Strong customer‑first behaviour: feeling what customers feel, speaking plainly, pushing for better outcomes and getting things done.
Salary
From 1 July 2026, the minimum salary for this role will be £26,500.
Benefits
- Access to private medical insurance
- A highly competitive pension
- Access to an annual performance related bonus
- Training and development
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top up payment of £2,093 per annum, pro rata
Locations
- 114 High Street, New Malden, Surrey, KT3 4EU, GB
- 24 Clarence Street, Kingston Upon Thames, Surrey, KT1 1NX, GB
- 26 London Road, Morden, Surrey, SM4 5DN, GB
- 63 Victoria Road, Surbiton, Surrey, KT6 4NW, GB
- 129 Central Road, Worcester Park, Surrey, KT4 8DW, GB
Some branches in this area are closed to the public on certain days as you will be helping members on the phones.
Customer Representative - New Malden in London employer: Nationwide
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises customer service and employee development. Our Customer Representatives in New Malden benefit from comprehensive training, competitive salaries, and a range of perks including private medical insurance and a generous pension scheme, all while enjoying the opportunity to make a meaningful impact in our community. With flexible working options and a commitment to employee wellbeing, Nationwide is dedicated to fostering a rewarding environment for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - New Malden in London
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped customers in the past. Be ready to share these experiences during your interview to demonstrate your strong customer-first behaviour.
✨Tip Number 3
Be prepared for digital questions! Since the role involves using digital tools, brush up on your tech skills and be ready to discuss how you can educate customers on these services.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Nationwide family.
We think you need these skills to ace Customer Representative - New Malden in London
Some tips for your application 🫡
Show Your Customer Passion:When writing your application, let us see your passion for helping customers shine through. Share examples of how you've made a difference in previous roles or situations – we love to hear about your customer-first mindset!
Be Clear and Concise:Keep your application straightforward and to the point. Use simple language that reflects our commitment to clear communication. Remember, we want to understand your skills and experiences without any fluff!
Highlight Your Digital Skills:Since this role involves supporting customers through digital channels, make sure to mention any relevant experience you have with digital tools and applications. We’re keen to know how comfortable you are in the digital space!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss these scenarios during the interview, as it demonstrates your strong customer-first behaviour.
✨Get Comfortable with Digital Tools
As the job involves using digital tools and applications, brush up on your tech skills. If you’re not already familiar with the specific tools used by Nationwide, do a bit of research. Being able to talk about your comfort level with technology will show that you’re prepared for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the training process or how success is measured in the position. Thoughtful questions can leave a lasting impression on your interviewers.
