At a Glance
- Tasks: Support customers through face-to-face, phone, and video calls to meet their needs.
- Company: Join Nationwide, a purpose-driven mutual bank focused on fairer finances.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Dynamic role with opportunities for growth and community involvement.
- Why this job: Make a meaningful impact while developing your skills in a rewarding environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Customer Relationships Manager (CRM) is an exciting, multi-skilled and customer focused role, where you’ll focus on developing more rewarding relationships by supporting our customers to access our products and services through a variety of ways. Having a flexible approach, helping our customers face-to-face in branch and supporting them remotely via the phone or by video call means you will be maximising your existing knowledge, whilst learning new skills. This is a 12 month Fixed Term Contract working full time, 35 hours per week, Monday to Saturday and it is based at our Enfield Branch (Greater London).
The extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top up payment of £2,093 per annum, pro rata
What you’ll be doing:
Supporting our customers is at the heart of this role whether it’s via phone, video call or face-to-face. By using our range of products, services and propositions you’ll help to identify their needs and support them in accessing our product range. You’ll be able to answer a wide range of customer enquiries, including complex topics and referring customers to specialist advisers when you identify a need. You’ll be an SME within your branch location, there to support colleagues with quality customer conversations. You’ll be available to support our vulnerable customers, using this specialist knowledge to be there for them when they need extra help. Assisting our customers through all channels, you will develop skills to deliver the right outcomes for them, demonstrating a willingness to learn as you develop your understanding and skills across our non-advised product range.
About you:
- Relevant experience in addressing the needs of customers through skilful, principle-based sales processes and addressing holistic customer needs
- Customer service skills in face-to-face, telephony or digital channels
- Experience in a Financial Services or a Retail customer facing role
- Excellent verbal and written communication skills with an ability to explain decisions confidently and clearly over the telephone and in writing
- Computer skills and be comfortable using digital tools, such as mobile devices, online calculators etc and multiple “Office”/database applications for member service needs
- Motivation and organisation with good time management skills and attention to detail in your work
- Empathy, compassion and be able to build good relationships with customers and internal and external stakeholders, such as other business areas, local groups or individuals within the community
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Customer Relationships Manager - Enfield in London employer: Nationwide
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Customer Relationships Manager in Enfield, you'll enjoy competitive benefits such as private medical insurance, a strong pension plan, and opportunities for training and career progression, all while making a meaningful impact in the lives of our customers. Join us in a role where your contributions are valued, and be part of a community that celebrates success and strives for fairer banking for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationships Manager - Enfield in London
✨Tip Number 1
Get to know the company! Research Nationwide's values and customer-first approach. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to explain things clearly is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for customers. This will help you demonstrate your customer service skills and show that you truly care.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, we respond to everyone, so you won’t be left hanging. Don’t wait too long, though – the sooner, the better!
We think you need these skills to ace Customer Relationships Manager - Enfield in London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs, whether face-to-face or over the phone. Share specific examples that demonstrate your commitment to putting customers first!
Tailor Your CV:Don’t just send a generic CV! We love it when applicants tailor their CVs to match the job description. Highlight relevant skills and experiences that align with the Customer Relationships Manager role. This shows us you’re genuinely interested in the position.
Be Clear and Concise:When answering application questions, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Use simple language and avoid jargon to ensure your message comes across effectively.
Apply Early!:We might close the advert earlier if we get a lot of applications, so don’t wait around! Hit that ‘Apply Now’ button on our website as soon as you can. We’re excited to hear from you and want to make sure you don’t miss out!
How to prepare for a job interview at Nationwide
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Nationwide's products like Credit Cards, Personal Loans, and Current Accounts. Being able to discuss these confidently will show that you understand the role and can support customers effectively.
✨Practice Empathy in Your Responses
Since this role is all about building relationships, think of examples where you've successfully empathised with customers. Prepare to share stories that highlight your ability to step into a customer's shoes and address their needs.
✨Demonstrate Strong Communication Skills
Be ready to showcase your verbal and written communication skills. You might be asked to explain a complex product or service, so practice breaking down information into simple terms that anyone can understand.
✨Show Your Willingness to Learn
This role involves continuous development, so express your eagerness to learn new skills. Share any past experiences where you’ve taken the initiative to improve your knowledge or adapt to new challenges.
