At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences in our Purley branch.
- Company: Join Nationwide, the UK's largest network of branches committed to the high street.
- Benefits: Enjoy competitive salary, private medical insurance, and a strong pension plan.
- Other info: Flexible working hours with opportunities for training and career progression.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 32800 - 34893 € per year.
You’ll be responsible for ensuring that the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. This role is a 12-month secondment opportunity, working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45‑minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
More rewarding. From 1 July 2026, the minimum salary for this role will be £32,800.
Benefits- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top up payment of £2,093 per annum, pro rata
What you’ll be doing: Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best. You’ll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You’ll also be responsible for creating and implementing your branch’s business plan. Our branches are always busy, so you’ll have to be organised and able to work quickly while still giving the best service. You’ll have the support of your management team to help with training and guidance. You’ll also need to be able to use our computer systems and processes. But don’t worry, we’ll train you to do that.
About you: As a minimum requirement you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top‑notch customer service and creating positive outcomes. You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off. By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever‑changing requests. It would be nice if you also had previous experience as a branch manager in a retail environment.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Identification: 3419
Apply Before: 05/28/2026, 10:55 PM
Locations: 918 Brighton Road, Purley, Surrey, CR8 2LN, GB
Branch Manager - Purley in London employer: Nationwide
Nationwide is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Branch Manager in Purley, you'll benefit from comprehensive training, competitive salaries, and a range of perks including private medical insurance and a generous pension scheme. With a commitment to keeping branches open and a focus on customer-first behaviours, you'll find meaningful opportunities for growth while making a positive impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Purley in London
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or improved customer service. Be ready to share these experiences in a way that highlights your ability to manage and inspire others, just like they need in Purley.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. You want to reflect the high standards of service that Nationwide is known for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate how you align with their customer-first approach.
We think you need these skills to ace Branch Manager - Purley in London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer-first behaviours in your application. We want to see how you’ve stepped into customers' shoes and made decisions that prioritise their needs.
Be Honest and Direct:When writing your application, don’t hold back! Be straightforward about your experiences and skills. We appreciate honesty and clarity, so let us know what you bring to the table.
Demonstrate Leadership Skills:As a Branch Manager, leadership is key. Share examples of how you've led teams in the past, especially in busy environments. We’re looking for those who can inspire and motivate others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nationwide
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that are central to this role. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with the company's values.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in busy environments. Be ready to share specific instances where you've motivated your team or improved performance, as this is crucial for the Branch Manager position.
✨Understand the Business Plan
Research what makes a successful branch and be prepared to discuss ideas for creating and implementing a business plan. Think about how you can spot opportunities and enhance customer experience, as this will demonstrate your commercial mindset.
✨Be Ready for Scenario Questions
Anticipate scenario-based questions that assess your problem-solving skills and ability to handle customer expectations. Practice articulating your thought process clearly, as this will help you convey your decision-making abilities effectively during the interview.
