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- Tasks: Support customers with services in person, online, and over the phone.
- Company: Join Nationwide, a leading building society committed to fairer finances.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: No specific experience needed, just a passion for helping others.
- Other info: Dynamic team environment with opportunities for personal growth and volunteering.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is to support customers with our services across all channels. From transactions on the till, handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online. You will be trained for this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers, working closely as a team. We need a Customer Representative for our branches in Liverpool & Birkenhead, Merseyside. This role is a 12-month Fixed Term Contract, full time, 35 hours per week, Monday to Saturday. You will split your time between the two locations.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are particularly important to your career journey. Within those first weeks, no holiday is expected.
There are various employee benefits available at Nationwide, including:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. You will be valued, recognised, and inspired to be your best.
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches. This role is versatile and may involve working at the counter to complete transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Our customers are diverse, and we want our employees to be as well. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services while adapting your style to suit all our customers’ needs. You need to be comfortable using digital tools and applications.
Our customer-first behaviours place customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think; we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer-first behaviours resonate with you, and where you may have already demonstrated these.
Customer Representative - Liverpool employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Liverpool
✨Tip Number 1
Get to know the company! Research Nationwide's values and customer-first behaviours. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Prepare for the online assessments by brushing up on your situational judgement and numerical skills. Use practice tests to get comfortable with the format and types of questions you'll face.
✨Tip Number 3
Be yourself! During interviews, let your personality shine through. Nationwide values diversity and wants to see how you can make a difference for their customers, so share your unique experiences and insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to resources in your candidate hub that can help you prepare for the next steps in the process.
We think you need these skills to ace Customer Representative - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Representative role. Highlight any experience you have in customer service and how you've made a difference for customers in the past. We want to see how you can bring that passion to Nationwide!
Be Yourself: We’re not just looking for skills; we want to know who you are! Share your personality in your application. Let us see your enthusiasm for helping customers and how you embody our customer-first behaviours.
Showcase Your Digital Skills: Since this role involves using digital tools, make sure to mention any relevant experience you have with online banking or digital services. We love candidates who are comfortable with technology and can help our customers navigate it too!
Apply Early: Don’t wait until the last minute to apply! We might close the advert early if we get a lot of applications. Head over to our website and submit your application as soon as you can to secure your chance!
How to prepare for a job interview at Nationwide
✨Know Your Customer First
Before the interview, take some time to understand Nationwide's customer-first approach. Think about how you can demonstrate empathy and understanding of customer needs during your conversation. Prepare examples from your past experiences where you’ve put customers first.
✨Familiarise Yourself with Digital Tools
Since the role involves supporting customers through digital services, make sure you’re comfortable with common digital banking tools. Brush up on any relevant software or applications that might come up in the interview, and be ready to discuss how you would help customers navigate these tools.
✨Practice Situational Judgement Tests
As part of the application process, you’ll likely face situational judgement tests. Practise these types of assessments beforehand to get a feel for the questions. Think about how you would handle various customer scenarios, as this will help you articulate your thought process during the interview.
✨Show Your Team Spirit
Nationwide values teamwork, so be prepared to discuss how you work well with others. Share examples of how you’ve collaborated in previous roles, especially in customer service settings. Highlight your ability to adapt and support your colleagues to achieve the best outcomes for customers.