At a Glance
- Tasks: Support customers in person, over the phone, and online with banking services.
- Company: Join a leading bank focused on customer satisfaction and community support.
- Benefits: Enjoy 25 days holiday, health options, and ongoing training.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a meaningful difference in customers' lives every day.
- Qualifications: Strong people skills and a passion for helping others.
The predicted salary is between 26500 - 26500 £ per year.
Making a meaningful difference for our customers, every day. As a Customer Representative you will support customers in person, over the phone and online, handling everyday transactions, answering queries and guiding them to banking services and digital tools that make managing their money easier. Your role will adapt to the needs of different customers and situations.
Where you’ll be working: Lincoln branch, Lincolnshire (address: 325 High Street, Lincoln, LN5 7DW, GB)
Job Details: Permanent position, full‑time 35 hours per week, Monday to Saturday. You must be within a 45‑minute commute of the branch you will be working in. Your first three weeks will be full training; no holiday may be taken during this period. Your start date will be confirmed once an offer is made. We may close this advert early if we receive a high volume of suitable applications. From 1 July 2026, the minimum salary will be £26,500.
Benefits:
- 25 days holiday per year (increases to 30 over time); buy up to 10 extra days each year
- Wellhub access for health and wellness options
- Up to 2 paid volunteering days a year
- Ongoing training and development
- Annual performance‑related bonus
- Private medical insurance
- Competitive pension
- Life assurance
- Additional benefits via salary sacrifice scheme
What you’ll be doing:
- Welcome customers into the branch and understand their needs, offering friendly help
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind
- Guide customers through banking products and services that are right for them
- Work closely with colleagues to deliver excellent customer service, even at peak times
- Follow processes, spot potential issues and, where needed, raise concerns to protect customers and the bank
- Help keep face‑to‑face banking meaningful and accessible on the high street
About you: We’re looking for someone who has customer‑first behaviours and brings the following qualities:
- Prides in helping customers feel confident, supported and listened to, even when busy or complex
- Shows patience, empathy and strong people skills to understand customers’ banking needs
- Works comfortably in a fast‑paced, highly variable environment
- Stays calm under pressure, adapts quickly and approaches change positively
- Uses technology confidently and is digitally savvy
- Enjoys working as part of a high‑performing team
- Communicates clearly and walks customers through face‑to‑face, over the phone, and digitally
- Takes ownership to get things done, acting with care and integrity to protect customers and their money
Show how these behaviours resonate with you and where you have demonstrated them.
Customer Representative - Lincoln employer: Nationwide
As a Customer Representative at our Lincoln branch, you will be part of a supportive and dynamic team dedicated to making a meaningful difference for our customers every day. We offer a comprehensive benefits package, including generous holiday allowances, ongoing training and development opportunities, and a strong focus on employee well-being through initiatives like Wellhub access and paid volunteering days. Our inclusive work culture encourages personal growth and teamwork, making this an excellent place for those seeking a rewarding career in customer service.
