At a Glance
- Tasks: Support customers in mortgage arrears with empathy and effective communication.
- Company: Join Nationwide, a leading financial services provider with a strong customer focus.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Other info: Collaborative team environment with regular in-office interactions across the UK.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27000 - 33000 £ per year.
Nationwide is seeking a Customer Support Associate for the Later Stage Mortgages team.
You will work with customers whose accounts are over 90 days in arrears, using empathy and careful questioning to gather information and complete affordability forms.
You’ll handle calls, manage complaints, and perform admin tasks while adhering to tight service levels.
The role offers hybrid working with regular in-office collaboration across UK hubs.
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Mortgage Arrears Support Specialist in Leeds employer: Nationwide
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Luton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Join us in making a meaningful difference for our customers while being part of a purpose-driven team that values your contributions and fosters a rewarding career in banking.
