Nationwide is seeking a Quality Checker within the Risk Operations team to monitor customer–colleague interactions and ensure fair outcomes in line with Assurance principles. You will provide balanced feedback, coaching, and guidance to colleagues, helping to drive consistent quality across customer journeys.
Based in the UK, this hybrid role supports a connected approach across our regional offices, with regular collaboration for learning and process improvement.
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Customer Care Quality & Compliance Coach in Leeds employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
