Customer Representative - Margate in Kent

Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team. Supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations. While other banks continue to close branches, we’ve made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities. We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and life-changing decisions. When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change. Where you’ll be working We are looking for future talent in our communities to work at our branches in the Margate, Kent area. With this in mind, we will be conducting interviews to build a Talent bank in this location. For this role you will be working full-time, 35 hours per week, Monday to Saturday. This branch is a multi-skilled location and closed to the public every Wednesday. On these closure days, you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking