At a Glance
- Tasks: Lead critical incident management for Credit Card and Personal Loan customers.
- Company: Join a leading financial services provider with a strong commitment to customer care.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and regulatory compliance.
- Why this job: Make a real difference by protecting customers and improving incident response.
- Qualifications: Experience in incident management and strong stakeholder coordination skills.
The predicted salary is between 50000 - 60000 £ per year.
Nationwide is seeking an experienced Incident Management Specialist to join our Unsecured Incident team.
You will lead the end-to-end management of critical incidents affecting Credit Card and Personal Loan customers, coordinating across stakeholders to minimise disruption and protect the business and customers.
You will influence decisions under pressure, apply FCA/PRA/Consumer Duty guidelines, and drive post-incident reviews for continuous improvement.
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Incident Management Lead - Credit Card & Lending (Hybrid) employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Cleckheaton. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances, health and wellness resources, and a strong pension plan. Join us to be part of a team that values customer care and community impact, where your contributions are recognised and celebrated.
