Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with transactions and digital banking services across various channels.
- Company: Nationwide, a leading financial institution committed to customer service.
- Benefits: Private medical insurance, competitive pension, bonuses, and wellness resources.
- Other info: Flexible hours and opportunities for training and volunteering.
- Why this job: Join a diverse team and make a real difference in customer experiences.
- Qualifications: Comfortable with digital tools and strong customer service skills.
The predicted salary is between 12 - 15 ÂŁ per hour.
Nationwide is looking for a Customer Representative to work part‑time (17.5 hours per week, Monday to Saturday) at our Ilkeston branch in Derbyshire. The role is permanent and works across all channels – in‑branch, phone, and online – to support customers with transactions, product applications, and digital banking services.
Key Responsibilities
- Handle transactions on the till and support product application processes.
- Manage inbound calls and web enquiries, providing first‑class service.
- Educate customers on digital services and the benefits of Nationwide’s product range.
- Provide customer support through phone, online chat, and in‑branch encounters.
- Maintain accurate customer records and follow procedures for banking and customer data.
Qualifications & Attributes
- Comfortable using digital tools and applications.
- Strong customer‑first behaviours: empathise, speak honestly, challenge status‑quo, prioritise impact, and take accountability.
- Flexible to work within the 45‑minute commute of the Ilkeston branch.
- Demonstrated ability to adapt communication style to a diverse customer base.
- Positive, team‑oriented attitude and a willingness to learn.
Nationwide is an equal‑opportunity employer. We celebrate diversity and encourage a culture that values inclusion.
Benefits
- Private medical insurance.
- A competitive pension scheme.
- Annual performance‑related bonus.
- Training and development opportunities.
- Salary‑sacrifice scheme options.
- Life assurance.
- Wellhub – health and wellness resources.
- Up to 2 days of paid volunteering per year.
Job Information
- Job Identification: 3197
- Apply Before: 05/12/2026, 10:55 PM
Customer Representative - Ilkeston employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Ilkeston
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values, especially around customer service and digital banking. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling calls and online enquiries, it’s crucial to demonstrate your ability to adapt your style to different customers. Try role-playing with a friend or family member to build confidence.
✨Tip Number 3
Show off your tech-savviness! Be prepared to discuss your experience with digital tools and applications. Think of examples where you've used technology to improve customer interactions or streamline processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Nationwide family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Representative - Ilkeston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Representative role. We want to see how you can bring that customer-first attitude to our team!
Show Off Your Digital Skills: Since this role involves educating customers on digital services, don’t forget to mention any experience you have with digital tools and applications. We love seeing candidates who are comfortable in the digital space!
Be Personable: In your written application, let your personality shine through! We’re looking for someone who can adapt their communication style to connect with a diverse range of customers, so show us your friendly side.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join the Nationwide family!
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Representative. Familiarise yourself with handling transactions, managing calls, and educating customers on digital services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer-First Attitude
During the interview, highlight your strong customer-first behaviours. Share examples of how you've empathised with customers or challenged the status quo to improve service. This will demonstrate that you align with Nationwide's values and are ready to provide first-class service.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of situations where you've had to adapt your communication style to different customers or resolve conflicts. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or how the team collaborates across different channels. This shows your enthusiasm for the role and helps you gauge if the company culture is a good fit for you.