Nationwide in Glasgow is seeking a Contact Centre Team Manager to lead a team delivering excellent service to business customers. You will balance customer experience, colleague engagement and risk management, ensuring decisions align with policy and regulation.
The role sits in Business Direct within Nationwide's Business Banking and involves hybrid working with 2+ days in the Glasgow or Northampton office. You'll drive coaching, quality, and performance to support sustainable growth.
Hybrid Contact Centre Team Manager - Customer Outcomes employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
