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- Tasks: Provide expert guidance and resolve complex financial queries for customers.
- Company: A prominent UK bank with a focus on customer relationships.
- Benefits: Annual bonus, various perks, and extensive career progression support.
- Why this job: Join a dynamic team and make a real difference in customers' financial journeys.
- Qualifications: Strong communication skills, empathy, and a customer-centric mindset.
- Other info: Hybrid work model with in-person training for the first four weeks.
The predicted salary is between 30000 - 42000 £ per year.
A prominent UK bank is seeking a Customer Service Consultant. This role emphasizes expert guidance while resolving complex financial queries. With a focus on building meaningful customer relationships, consultants will work 35 hours a week in a hybrid setting, requiring in-person training for the initial four weeks.
The position offers extensive support for career progression and demands strong communication, empathy, and a customer-centric mentality. An annual bonus and various perks are also included.
Hybrid Banking Support Consultant employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Banking Support Consultant
✨Tip Number 1
Get to know the bank's values and culture before your interview. We want to see how you can fit in and contribute to building those meaningful customer relationships they’re after.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help us show off your empathy and problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. It shows that you’re genuinely interested in the role and the company, plus it gives us a chance to demonstrate your curiosity and engagement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace Hybrid Banking Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of a Customer Service Consultant. Highlight your communication skills and any previous experience in resolving complex queries, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can build meaningful relationships with clients. We love seeing genuine enthusiasm!
Showcase Your Empathy: In your application, don’t forget to mention instances where you've demonstrated empathy and understanding in customer interactions. This is crucial for the role, and we want to see how you connect with customers on a personal level.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Nationwide
✨Know Your Banking Basics
Before the interview, brush up on your knowledge of banking products and services. Understanding common financial queries will help you demonstrate your expertise and confidence when discussing how to resolve customer issues.
✨Showcase Your Empathy
During the interview, be prepared to share examples of how you've successfully handled difficult customer interactions in the past. Highlighting your ability to empathise with customers will show that you have the right mindset for this role.
✨Practice Active Listening
In a customer service role, listening is just as important as speaking. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will reflect your communication skills and your ability to build meaningful relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, training processes, and career progression opportunities. This shows your genuine interest in the role and helps you assess if the bank is the right fit for you.
