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- Tasks: Support customers with exceptional service across various channels, including in-person and phone.
- Company: Join Nationwide, a leading mutual bank committed to customer care.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Full-time role with training provided; apply quickly as positions may close early.
The predicted salary is between 28800 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Hunstanton, Norfolk. This branch is a multiskilled location and closed to the public every Tuesday & Friday. On these closure days you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone.
This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45-minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
The extras you’ll get
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who.
Customer Representative - Hunstanton employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Hunstanton
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Representative, you'll be interacting with customers all day. Try role-playing common customer scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining Nationwide. Don’t wait too long, as positions can close quickly!
We think you need these skills to ace Customer Representative - Hunstanton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Representative role. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Service Skills: Since this role is all about providing top-notch service, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your success stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what makes you a great fit for us.
Apply Early!: Don’t wait until the last minute to submit your application. If we get a lot of applications, we might close the advert early. So, hop onto our website and get your application in as soon as you can!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to provide first-class service, whether in person, over the phone, or online. Be ready to share examples of how you've handled customer queries in the past.
✨Familiarise Yourself with Nationwide
Do your homework on Nationwide and its values. Knowing about their commitment to the High Street and their customer-centric approach will show that you’re genuinely interested in the role and the company.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Customer Representative. Prepare answers for questions like how you would handle a difficult customer or how you would support someone with a banking query over the phone.
✨Show Enthusiasm for Teamwork
Since this role involves working closely with a team, be prepared to discuss your experience in collaborative environments. Highlight times when you’ve worked well with others to achieve a common goal, especially in customer service settings.
