At a Glance
- Tasks: Lead customer experience initiatives and drive AI automation for measurable improvements.
- Company: Nationwide, a leading organisation focused on customer-centric solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to innovation and excellence.
- Why this job: Make a real impact on customer journeys and leverage AI to enhance experiences.
- Qualifications: Proven leadership in customer experience and expertise in AI automation.
The predicted salary is between 60000 - 80000 £ per year.
Nationwide is seeking a Head of Customer Experience, Intelligence and Automation on a maternity cover. This senior role sits at the centre of journey ownership, GCO performance, customer intelligence, automation and AI to translate insights into measurable improvements for customers and colleagues.
The role focuses on leading the day-to-day delivery, establishing ownership, and driving practical outcomes across journeys, processes and technology teams.
We think you need these skills to ace Head of Customer Experience & AI Automation
Customer Experience Management
AI Automation
Journey Mapping
Performance Analysis
Data-Driven Decision Making
Leadership Skills
Stakeholder Engagement
