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- Tasks: Support customers with exceptional service across various channels, including in-person and online.
- Company: Join Nationwide, a leading bank committed to keeping branches open for our community.
- Benefits: Full-time role with competitive salary and comprehensive training provided.
- Other info: Enjoy a supportive environment with opportunities for career growth and development.
- Why this job: Make a real difference by helping customers with their banking needs every day.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first-class service in person, via phone and online - but don't worry, you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers, working closely as a team. We need a Customer Representative for our branch in Hartlepool, County Durham. This branch is a multiskilled location and closed to the public every Wednesday. On these closure days, you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries, but over the phone.
This role is a 12 month Fixed Term Contract working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time, the salary will be pro rata. You'll need to be within a 45 minute commute of the branch you're applying to work in.
Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes, then please check our other vacancies that are closer to you.
Your training will be based virtually in the branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
Customer Representative - Hartlepool | Hartlepool, UK employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Hartlepool | Hartlepool, UK
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers, think of scenarios where you can demonstrate your problem-solving abilities. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Nationwide team in Hartlepool.
We think you need these skills to ace Customer Representative - Hartlepool | Hartlepool, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Representative role. We want to see how you can provide that first-class service we pride ourselves on!
Show Your Passion for Customer Service: In your written application, let us know why you love helping customers. Share any relevant experiences that demonstrate your commitment to providing exceptional service, whether in person or over the phone.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Customer Representative, you'll be interacting with customers both in person and over the phone. Practise clear and friendly communication. You could even role-play common customer scenarios with a friend to get comfortable with handling inquiries and providing solutions.
✨Showcase Team Spirit
This role emphasises teamwork, so be prepared to discuss how you've worked effectively in a team before. Think of examples where you collaborated with others to achieve a goal or helped a colleague out. This will demonstrate that you can contribute positively to the branch environment.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.