At a Glance
- Tasks: Lead your team to deliver the best customer experience in our New Alresford branch.
- Company: Join Nationwide, a purpose-driven mutual bank committed to fairer finances.
- Benefits: Enjoy competitive salary, private medical insurance, and generous pension plans.
- Other info: Be part of a community that values teamwork and celebrates achievements.
- Why this job: Make a meaningful impact while growing your career in a supportive environment.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 32800 - 41000 € per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Manager for our branch in New Alresford, Hampshire. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
From 1 July 2026, the minimum salary for this role will be £32,800.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What you’ll be doing:
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations and having an in-depth knowledge of all our products and services.
- Creating and implementing your branch's business plan.
- Being organised and able to work quickly while still giving the best service.
- Using our computer systems and processes, with training provided.
About you:
- Ability to take control of your branch and lead your people, whilst meeting FCA standards and delivering top-notch customer service.
- Experience of managing people and working in a busy retail environment.
- Leading by example; with a commercial understanding and knowledge of financial regulations and processes.
- Monitoring and exploring branch activity to spot opportunities and make your customers better off.
- Being resilient, versatile and flexible to prioritise effectively and deal with ever-changing requests.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Identification: 3247
Apply Before: 05/15/2026, 10:55 PM
Locations: 5 West Street, New Alresford, SO24 9AG, GB
Branch Manager - New Alresford in Hampshire employer: Nationwide
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Branch Manager in New Alresford, you'll enjoy competitive benefits including private medical insurance, a strong pension plan, and opportunities for performance-related bonuses, all while working in a community-focused environment that values customer satisfaction and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - New Alresford in Hampshire
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or improved customer service. Be ready to share these experiences in a way that highlights your skills and aligns with their mission of being uncompromisingly customer-focused.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. You want to convey that you’re ready to lead a team and create the best customer experience on the high street.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and gives you another chance to reiterate why you’d be a great fit for the branch manager position.
We think you need these skills to ace Branch Manager - New Alresford in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Branch Manager role. Highlight your leadership skills and any experience in retail management. We want to see how you can make a positive impact on customer experience!
Showcase Customer Focus:In your application, emphasise how you embody our customer-first behaviours. Share specific examples of how you've put customers at the heart of your decisions in previous roles. This will resonate with us!
Be Clear and Concise:When answering the quick questions, keep your responses clear and to the point. We appreciate straightforward communication, so don’t overcomplicate things. Just let us know why you’re the right fit!
Apply Early:Don’t wait until the last minute to apply! If you’re interested in this role, hit that ‘Apply Now’ button as soon as you can. We might close the advert early if we get a lot of applications, and we want to hear from you!
How to prepare for a job interview at Nationwide
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Nationwide values. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their core values.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead your team effectively. Prepare to discuss your previous management experiences, focusing on how you've motivated teams and improved performance. Be ready to share specific outcomes that resulted from your leadership.
✨Understand the Business Plan
Research how a branch operates and what a successful business plan looks like. Be prepared to discuss how you would create and implement a business plan for the New Alresford branch, including strategies for enhancing customer experience and driving sales.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a busy retail environment. Think about how you would handle high-pressure situations, manage customer complaints, or deal with unexpected challenges while maintaining excellent service.
