At a Glance
- Tasks: Lead the full learning cycle, from analysis to delivery and evaluation of training programmes.
- Company: Join a supportive team at Nationwide, focused on customer experience and skill development.
- Benefits: Enjoy hybrid working, private medical insurance, competitive pension, and performance-related bonuses.
- Other info: Access to wellness options and up to 2 days of paid volunteering each year.
- Why this job: Make a real impact by shaping effective training that enhances customer service.
- Qualifications: Experience in designing and delivering engaging learning, with strong stakeholder management skills.
The predicted salary is between 35000 - 45000 £ per year.
Our Training & Competence team helps colleagues build the skills, confidence and consistency they need to deliver a brilliant experience for customers, particularly across Complaints & Financial Crime. We design accessible, practical learning that translates into performance uplift — combining strong training needs analysis with engaging delivery and robust evaluation. You’ll thrive in a fast‑paced, close‑knit team where trust and mutual support are essential. We’re looking for someone with a genuine growth mindset ‑ eager to learn, confident in owning their workload, and proactive in driving progress forward. The right candidate will be agile, quick to adapt to an ever‑changing landscape and able to seize opportunities and face challenges head on. At Nationwide, we offer hybrid working wherever possible. Work is supported across our UK‑wide estate, with generous access to home working. We value time in the office to solve problems, to learn, and to feel connected. For this role you'll be located at our nearest regional hub, with regular collaboration events quarterly in Glasgow, Gosforth, or Leeds.
If your application is successful, details of the arrangement will be provided.
What you’ll be doing
- You’ll take ownership of the full learning cycle — from training needs analysis and skills gap assessment through scoping, design, delivery and evaluation using models like Kirkpatrick, ADDIE and Bloom’s.
- You’ll shape smart, evidence‑based proposals that tackle root causes, not just request “more training”, and you’ll bring stakeholders with you.
- You’ll design blended learning for different audiences, build modern digital learning through eLearning design, storyboards and assessments, and create content using tools such as Articulate, Learning Management System platforms, Microsoft 365 and video editing.
- You’ll deliver confidently in both face‑to‑face and virtual settings — managing group dynamics, coaching with empathy and handling challenging conversations with emotional intelligence.
- You’ll uphold strong quality and governance standards, keep documentation audit ready, and use structured delivery approaches to manage risks, dependencies and progress.
- You’ll measure what matters: interpreting learning analytics, acting on feedback and linking learning outcomes directly to workplace performance.
About you
- Demonstrable experience designing and delivering face‑to‑face and virtual learning, with confidence managing group dynamics and adapting in the moment.
- Understanding of the end‑to‑end learning cycle, from scoping to delivery and evaluation of a training programme.
- Experience in senior stakeholder management and the ability to convey complex messages in a direct manner.
- Proven scoping capability, including stakeholder questioning, data interpretation and problem diagnosis.
- Confidence in facilitating learning and managing diverse delegate groups.
Customer first behaviours
- Feel what customers feel – step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision starts and finishes with our customers in mind.
- Say it straight – be brave in speaking out and saying what we think – honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better – don’t settle for mediocrity, challenge the status quo, take responsibility for continuous improvement and personal development.
- Get it done – prioritise what will have the greatest impact, be decisive, and take accountability for delivering brilliant customer outcomes.
Extras you’ll get
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Train & Competence Consultant in Glasgow employer: Nationwide
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that fosters personal and professional growth. With hybrid working options, generous benefits including private medical insurance and a competitive pension, and a commitment to continuous improvement, our Training & Competence Consultant role provides a meaningful opportunity to make a real impact while enjoying a balanced work-life environment in vibrant locations like Glasgow, Newcastle, and Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land Train & Competence Consultant in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Nationwide through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for those tricky questions! Think about how you can demonstrate your understanding of the end-to-end learning cycle and your experience with stakeholder management. Use real examples from your past to show off your skills.
✨Tip Number 3
Show your growth mindset! During interviews, share how you've tackled challenges in the past and what you've learned from them. Employers love candidates who are eager to learn and adapt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Nationwide.
We think you need these skills to ace Train & Competence Consultant in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Train & Competence Consultant role. Highlight your experience in designing and delivering training, and don’t forget to mention your skills in managing group dynamics and stakeholder engagement.
Show Off Your Growth Mindset:We love candidates who are eager to learn and adapt! In your application, share examples of how you've embraced challenges and driven progress in your previous roles. This will show us you’re the right fit for our fast-paced team.
Be Clear and Direct:When writing your application, use straightforward language to convey your ideas. We appreciate honesty and clarity, so make sure your messages are easy to understand and get straight to the point.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we see your application and can consider you for this exciting opportunity with us at StudySmarter.
How to prepare for a job interview at Nationwide
✨Know Your Learning Models
Familiarise yourself with the learning models mentioned in the job description, like Kirkpatrick and ADDIE. Be ready to discuss how you've applied these in your previous roles, as this will show your understanding of the end-to-end learning cycle.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed senior stakeholders in the past. Think about times when you conveyed complex messages clearly and directly, as this is crucial for the role.
✨Demonstrate Your Adaptability
Since the role requires agility in a fast-paced environment, be prepared to share instances where you've adapted quickly to changes. Highlight your proactive approach to problem-solving and driving progress.
✨Emphasise Customer-Centric Behaviours
Be ready to discuss how you put customers first in your training designs. Use examples that illustrate your ability to empathise with customer needs and how that has influenced your training outcomes.
