At a Glance
- Tasks: Lead performance measurement and enhance customer journeys in Business Banking.
- Company: Nationwide, a leading financial institution with a focus on customer experience.
- Benefits: Hybrid working model, private medical insurance, and performance-related bonuses.
- Other info: Join a dynamic team with opportunities for growth and innovation.
- Why this job: Make a real difference in customer experiences while developing your analytical skills.
- Qualifications: Strong analytical background and experience in banking performance measurement.
The predicted salary is between 50000 - 65000 £ per year.
Nationwide is seeking a Senior Manager – Customer Journey Performance to lead performance measurement and improvement for Business Banking customer journeys in Glasgow. The role involves analyzing data and customer insights to enhance the customer experience across various channels.
Applicants should have a strong background in analytical disciplines and experience in banking performance measurement. The position offers a hybrid working model, competitive benefits including private medical insurance, and a performance-related bonus.
Senior Customer Journey Performance Lead - Business Banking in Glasgow employer: Nationwide
Nationwide is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model that promotes work-life balance. With competitive benefits such as private medical insurance and performance-related bonuses, employees are encouraged to thrive in a supportive culture that values data-driven insights and innovation in enhancing customer experiences. Located in Glasgow, this role provides a unique opportunity to make a significant impact in the banking sector while being part of a collaborative team dedicated to excellence.
