Senior Change Analyst in Glasgow

We have an exciting opportunity within our Business Banking Operations Team for a Senior Analyst to come join us. If you're passionate about ensuring Virgin Money delivers an exceptional customer experience, right first time every time and being part of a team that disrupts but keeps everyone safe whilst we do that, you could be a fantastic fit for our team.

As a Senior Analyst you will be responsible for identifying and driving new improvement opportunities and changes to existing processes across the Business Banking Operations team in line with our operational excellence principles. You'll need to focus on delivering change with tangible and measurable benefits whilst ensuring our risk management framework remains effective to mitigate any risks and keep the bank safe.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our site Glasgow or Edinburgh office approximately twice a week. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office.

If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

You’ll be supporting the leadership team to solve business issues, using analysis to improve performance and support achievement of commercial objectives. You will do this by presenting monthly updates to senior stakeholders and managers, completing data analysis and data cleansing activities to ensure all are operating as expected, and by identifying and escalating any issues with systems and processes through data analysis whilst ensuring stakeholders are kept informed appropriately.

Additionally, you’ll coordinate and track all change and improvement delivery across business banking operations, whilst collaborating with stakeholders to drive opportunities and improve internal processes and procedures. By overseeing change management you will ensure all changes are delivered appropriately with no impact to customer or colleague engagement. You will be working on a variety of projects, gathering requirements to help in solving issues impacting Business Banking. You’ll represent business banking operations at key forums, managing stakeholder expectations by ensuring suitable MI is prepared.

About You

At minimum you will have:

• Excellent organisational and administrative skills
• Experience creating and interpreting MI
• Knowledge of internal policies and procedures
• Established communication and presentation skills, with the ability to convey messages and ideas to stakeholders
• Ability to learn quickly, able to work as part of a team and turn ideas into practical solutions
• Experience of working to a high level of detail and at pace to meet agreed deadlines ensuring change is implemented effectively for customers and colleagues
• Excellent Stakeholder Management experience
• Previous experience in an Operational environment or Business Banking
• Previous Project management experience

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Gregor Ballard and the main recruitment contact is Lina Dzigele.