Senior Business Analyst - Business Banking & Payments in Glasgow

Description

As a Senior Business Analyst within Business & Corporate Banking Payments, you'll play a key role in shaping and delivering payment solutions that support our customers, colleagues and strategic goals. Working across complex payment initiatives, you'll analyse customer journeys, define business requirements and help design future operating models that improve services and drive positive outcomes. You'll collaborate with stakeholders across business, technology and operations to deliver change across domestic and international payment services, including Faster Payments, BACS, CHAPS, SWIFT and SEPA.

This is an exciting opportunity for an experienced payments specialist to influence large-scale transformation, solve complex business challenges and help shape the future of business banking payments.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Glasgow, Edinburgh or Gosforth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

What you’ll be doing

As a Senior Business Analyst, you'll lead the analysis and design of complex payment solutions across Business and Corporate Banking. You'll work closely with stakeholders to understand business needs, map customer journeys and define clear, traceable requirements that support strategic objectives and regulatory obligations.

You'll identify opportunities to improve processes, operating models and payment capabilities while balancing customer experience, risk, resilience and cost considerations. Working across business and technology teams, you'll help shape and deliver payment change initiatives from initial concept through to implementation and successful adoption.

About you

As a minimum requirement, you’ll have:

• Significant experience as a Business Analyst, Senior Business Analyst or Solution Analyst within Business Banking, Corporate Banking Payments, Cash Management or Treasury Services in a regulated financial services environment
• Knowledge of Business Banking and/or Corporate Banking payment products, services and end-to-end customer journeys
• Practical knowledge of UK and international payment schemes, including Faster Payments, BACS, CHAPS, SWIFT and SEPA
• Experience delivering complex payment change, transformation or modernisation initiatives involving business, operational and technology stakeholders
• Proven ability to translate complex business and payment requirements into clear requirements, process models, target states and solution recommendations
• Analytical, problem-solving, stakeholder management, communication and influencing skills, with the ability to work effectively across multidisciplinary teams
• Experience managing requirements through the delivery lifecycle, including elicitation, validation, prioritisation, traceability and change control

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our .

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Business Analyst.