Relationship Mgr Commercial in Glasgow

Our commitment to business customers goes back generations. Our dedicated Relationship Managers have knowledge and experience in the SME market and provide financial insight and support to a wide range of different-sized businesses; whether they are looking to invest in their business, protect their business or reduce exposure to risks. We are looking for dynamic people, who are ready to make a real difference to a successful team focused on growth.

Providing a key part in our relationship model via our virtual offering, our Commercial Relationship Managers seek to build their portfolios through providing new lending to, and deposit arrangements for, both existing and new customer relationships, and cater for each business’s every banking need. If you're passionate about providing a tailored, relationship-based service to our Business Banking customers and are willing to do what it takes to ensure our customers are happy, please read on.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Responsibilities:

• Role holders are responsible for developing, managing, and expanding a portfolio of customer relationships through video and telephone conversations.
• They oversee and deliver lending facilities typically ranging from £500k to £2m.
• The role involves applying strong financial expertise and a deep understanding of the SME market to support strategic growth, securing new lending opportunities, and attracting deposits from both new and existing customers.
• A key focus is placing customers’ interests at the centre of every interaction, maintaining the team’s reputation for excellent service, reducing attrition, and identifying appropriate cross‑selling opportunities that meet customer needs while maximising income for us.
• Role holders also support customers in the day‑to‑day running of their organisations by maintaining a detailed understanding of their operations and sharing relevant market insights, including regional intelligence.
• The position requires ongoing monitoring and analysis of financial data, alongside regular meetings with customers to understand performance, processes, and risk.
• This includes identifying early signs of financial stress and taking timely action to protect both the customer and the organisation, while ensuring full compliance with internal policies, procedures, and FCA regulations.
• Role holders are expected to regularly connect with their professional network to maintain up‑to‑date market knowledge and create new business development opportunities.

About you:

• As a minimum you’ll have Business Banking experience, strong business acumen, commerciality, and a technical financial skillset to allow you to assess businesses, analyse financial statements and provide innovative financial solutions which enable us to attract new customers, retain existing customers, and compete effectively in the market.
• This will include relationship management experience gained within Business Banking.
• The ability to understand financial accounts, cash drivers and other information to identify opportunities and issues in both new opportunities and in the existing customer base, including proposing actions and/or solutions.
• Experience of presenting financial and other business information, including risks and mitigants, within a clear and well-structured credit paper.
• Knowledge and understanding of the economic environment, and how these factors may influence business performance.
• A solid understanding of banking financial products and services, and an awareness of risk management practices.
• Aptitude for verbally articulating our position or decision in often complex scenarios, including the delivery of difficult messages.
• The ability and experience to cope with a complex and high work demand, and multiple and continually challenging situations.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.