Nationwide in the UK is seeking a Quality Assessor to oversee the Contact Centre Quality Framework and ensure our standards deliver a Simply Brilliant Experience for customers.
You will analyze interactions, coach colleagues, and drive improvements across processes, with a strong focus on risk management and operational effectiveness. The role offers hybrid working and regional office attendance, including Glasgow, with quarterly site visits.
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Quality Assurance Specialist — Customer Experience in Glasgow employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
