Product Owner in Glasgow

As the Product Owner for Financial Risk Solutions, you are responsible for shaping and delivering innovative product solutions in Trade Finance, Foreign Exchange (FX) and Derivative products. You will be the voice of our customer: driving high standards, innovation, and continuous improvement to create brilliant experiences and outcomes across our products and services.

Through analysis and detailed assessments, you will consistently check that our products meet the evolving needs of our customers/target markets, our own business goals and continued adherence to our legislative and regulatory commitments. You will champion a customer-centric approach, using customer insights, market intelligence, and data-driven decision-making to identify pain points and opportunities for improvement in the customer journey.

You will collaborate with internal and external stakeholders at all levels; build strong partnerships across the organisation and its partners; and foster a culture of curiosity, innovation, accountability, and continuous improvement. You will own the vision, strategy and roadmap across the products. This will entail leading the end-to-end transformation agenda for these products: simplifying processes, modernising platforms, and introducing digital capabilities that improve service, efficiency, and customer outcomes.

This is a new role within the Financial Risk Solutions team. It is a specialist area within Business Banking supporting businesses to manage the financial risks associated with their borrowing and international trade. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.

For this job, you'll spend at least two days per week, or if part-time you'll spend 40% of your working time, based at either our Glasgow, Edinburgh or London office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. Alternatively, you'll be located at our Edinburgh hub. There will be a need to regularly connect with colleagues for collaboration events, this is expected to be once per quarter in Edinburgh. If your application is successful, your hiring manager will provide further details on how this works.

You can also find out more about our approach to hybrid working here. Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You'll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We're a workplace where you're rewarded, recognised, supported and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing: You'll take end-to-end ownership of the products offered by the Financial Risk Solutions team, ensuring they continue to deliver value for our business customers through ongoing evaluation, enhancement and innovation. Using customer feedback, market insight and performance data, you'll identify opportunities to improve products, solve challenges and optimise processes. As a trusted subject matter expert, you'll communicate product performance and benefits clearly while working closely with stakeholders across Front Office, Operations, Technology, Risk and Compliance to drive change initiatives. Throughout, you'll champion the voice of the customer, helping to deliver outstanding experiences and continuous improvement across our products and services.

As a minimum you’ll have:

• Proven experience in Product Leadership and Transformation within Financial Services
• Strong understanding of Trade Finance, FX and Derivatives, including the market/industry, competitors, regulation/legislative environment and future developments and technologies
• Passionate about delivering exceptional customer experience
• Strong analytical skills to interpret data related to product performance
• Excellent stakeholder management skills and experience of working with cross-functional teams, including analysts and designers, to deliver change

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get: There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.