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- Tasks: Lead a team to enhance customer experiences and drive performance improvements.
- Company: Join a dynamic company focused on operational excellence in Business Banking.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Work in a collaborative environment with strong leadership support.
- Why this job: Make a real impact by improving customer service and team performance.
- Qualifications: Experience in coaching, performance improvement, and operational excellence required.
The predicted salary is between 50000 - 60000 £ per year.
As an Operations Manager – Operational Excellence, you’ll play a pivotal role in consistently delivering brilliant customer experiences across Business Banking. You’ll lead a team of Operational Excellence Coaches, embed "The Standard," and drive continuous performance improvement.
What you’ll be doing:
- Lead and coach a team of Operational Excellence Coaches, setting clear direction and supporting them to raise performance across Business Banking.
- Work closely with senior leaders and team managers to embed effective leadership rhythm and routines that drive clarity, accountability, and pace.
- Observe how teams operate, coach leaders and Relationship Managers, and use insights from performance, quality and customer experience to turn observation into meaningful improvement actions.
- Ensure "The Standard" is consistently understood, coached and applied so customers experience the same high level of service every time.
About you:
- Professional certification or qualification in coaching, training and/or learning and development.
- Proven experience leading a team focused on performance improvement, coaching or operational excellence.
- Demonstrable experience coaching leaders or managers to improve performance and capability.
- Strong understanding of how leadership rhythm and routines drive performance and customer outcomes.
- Experience working in a customer‑focused operational environment.
- Ability to use performance data, insight, or trend analysis to identify improvement opportunities and measure impact.
- Strong stakeholder management and influencing skills across teams and senior stakeholders.
Operations Manager - Operational Excellence in Glasgow employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Operational Excellence in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want you to show how your experience aligns with their goals, especially around operational excellence.
✨Tip Number 3
Practice your coaching scenarios! Be ready to discuss how you've led teams to improve performance. Use specific examples that highlight your skills in driving continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Operations Manager - Operational Excellence in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Manager role. Highlight your coaching experience and any operational excellence achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how you can contribute to delivering brilliant customer experiences.
Showcase Your Leadership Skills: We want to see how you've led teams in the past. Share specific examples of how you've coached others to improve performance and how you've driven change in previous roles.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Nationwide
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operations Manager – Operational Excellence. Familiarise yourself with 'The Standard' and how it impacts customer experience. This will help you demonstrate your knowledge and show that you're ready to lead a team effectively.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams or individuals in the past. Highlight specific instances where your coaching led to performance improvements. This will illustrate your ability to lead and develop others, which is crucial for this role.
✨Data-Driven Insights
Be ready to discuss how you've used performance data to identify improvement opportunities. Bring examples of how you've turned insights into actionable plans. This shows that you can leverage data to drive operational excellence and enhance customer experiences.
✨Engage with Stakeholders
Think about your approach to stakeholder management. Prepare to discuss how you've influenced senior leaders and collaborated across teams. This will demonstrate your ability to build relationships and drive clarity and accountability within the organisation.