Nationwide is seeking an Operations Excellence Coach to uplift performance and customer outcomes across our Business Banking Contact Centre. You’ll coach leaders and frontline colleagues, identify capability gaps, and embed straightforward, consistent ways of working.
Using customer insight, quality frameworks and data, you’ll turn observations into tangible improvements. The role sits in Operational Excellence and supports a cross-functional effort to raise capability, improve performance, and
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Hybrid Operations Excellence Coach for Customer Outcomes in Glasgow employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
