Nationwide is seeking a Flow Manager to lead a team of Relationship Managers and Customer Support Associates within the Small Business Financial Care Team. The role focuses on delivering exemplary customer outcomes, coaching staff, and driving operational excellence across our hybrid UK estate.
The 24-month secondment offers a Glasgow base with hybrid working and collaboration events. The role emphasizes performance management, continuous improvement, and strong customer service leadership.
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Flow Manager: Customer Outcomes Leader (Hybrid, Glasgow) employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
