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- Tasks: Support customers with transactions, calls, and digital services in a dynamic team environment.
- Company: Join Nationwide, a leading building society committed to fairer banking.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
- Other info: Full-time role with excellent training and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in East Kilbride, South Lanarkshire. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What to do next: If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments! Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.
What you’ll be doing: It’s important to know every branch is different, and we are all in this together working to have the best version of our branches! There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.
About you: We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Customer Representative- East Kilbride in Glasgow employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative- East Kilbride in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common questions for customer service roles and think about how you can showcase your customer-first behaviours. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be yourself! Nationwide is looking for people who genuinely care about making a difference for customers. Share your personal experiences and how they relate to the role. Authenticity goes a long way in making a lasting impression.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, you’ll have access to all the resources in your candidate hub, including tips and videos from our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Representative- East Kilbride in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Representative role. Highlight any experience you have in customer service and how you've made a difference for customers in the past. We want to see how you can bring that passion to Nationwide!
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Whether it’s handling customer queries or using digital tools, give us examples that demonstrate your abilities. We love seeing real-life applications of your skills!
Be Yourself: We’re not just looking for qualifications; we want to know who you are! Share your personality in your application. Let us see your passion for helping others and how you resonate with our customer-first behaviours. Authenticity goes a long way!
Apply Early: Don’t wait until the last minute to apply! If you’re interested in this role, get your application in as soon as possible. We might close the advert early if we receive a high volume of applications, so don’t miss out on the chance to join us at Nationwide!
How to prepare for a job interview at Nationwide
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their values and are ready to put customers at the heart of your work.
✨Practice Your Digital Skills
Since the role involves supporting customers through digital services, brush up on your digital skills. Be prepared to discuss how you've used technology in previous roles to enhance customer service. This will demonstrate your comfort with digital tools and your ability to adapt to various customer needs.
✨Prepare for Situational Judgement Tests
Nationwide uses situational judgement tests to assess candidates. Review common scenarios you might face as a Customer Representative and think about how you would respond. Practising these types of questions can help you feel more confident during the online assessments.
✨Show Your Passion for Making a Difference
During the interview, express your genuine desire to make a positive impact on customers' lives. Share stories that highlight your commitment to customer service and how you’ve gone above and beyond to help others. This will resonate well with Nationwide’s mission and values.
