At a Glance
- Tasks: Lead customer research to uncover insights and enhance our products and services.
- Company: Join Virgin Money's dynamic Customer Research & Analytics Team.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Flexible working locations in Glasgow, London, or Swindon with great career growth.
- Why this job: Make a real impact by understanding customer needs and driving change.
- Qualifications: Experience in market research and strong presentation skills required.
The predicted salary is between 45000 - 55000 £ per year.
We have an exciting opportunity for a Customer Insight Manager to join our Customer Research & Analytics Team, focused on Virgin Money Insight priorities. This is a fast‑paced, multifaceted role where your research skills and storytelling abilities enable colleagues to understand our customer needs and reactions to our products and services.
Responsibilities
- Deliver and generate research and insights that enable colleagues to understand customer needs and outcomes, equipping the organisation to deliver on our purpose.
- Manage our customer research panel, harnessing views from existing customers and building and maintaining engagement.
- Manage third‑party research suppliers to drive optimal value, ensuring alignment between our strategic vision and research delivery.
- Share insights with colleagues to enable best practice from a customer‑centric stance.
- Develop and deliver ad hoc customer and market research requirements, covering a variety of projects including strategy development, proposition testing and customer sentiment monitoring.
- Ensure timely delivery of findings, effectively utilising workload planning and time‑management skills.
About You
- Experience designing and delivering market research projects using a range of methodologies.
- Experience developing strategic research plans to meet business objectives.
- Experience developing strong consumer insights from various data sources and delivering them through powerful verbal and written presentations.
- Ability to work at pace and across multiple projects.
- Customer‑focused with a proven track record and desire to influence the best possible customer outcome.
- Experience building, managing and engaging with customer research panels.
- Experience scripting surveys in online platforms (e.g. Forsta).
Customer First Behaviours
- Feel what customers feel – Empathise with customers using their feedback and insights.
- Say it straight – Speak out and say what we think, being honest and direct with good intent.
- Push for better – Challenge the status quo and take responsibility for continuous improvement.
- Get it done – Prioritise impact, be decisive and deliver brilliant customer outcomes.
Additional Benefits
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Customer Insights Manager in Glasgow employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training and development opportunities, alongside a competitive benefits package that includes private medical insurance and performance-related bonuses. With locations in vibrant cities like Glasgow, London, and Swindon, we provide a unique chance to engage with diverse customer insights while contributing to meaningful outcomes that enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Virgin Money. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your research skills! Prepare a mini case study or insight presentation about customer needs in the finance sector. This will demonstrate your expertise and creativity.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you note that highlights something specific you discussed. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the team directly.
We think you need these skills to ace Customer Insights Manager in Glasgow
Some tips for your application 🫡
Show Your Research Skills:Make sure to highlight your experience in designing and delivering market research projects. We want to see how you've used different methodologies to gather insights that drive customer understanding.
Tell a Compelling Story:Your ability to present insights is key! Use your application to demonstrate how you've transformed data into powerful narratives that influenced decision-making. We love a good story!
Engagement is Key:If you've managed customer research panels before, let us know! Share examples of how you built and maintained engagement with customers to gather valuable feedback.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nationwide
✨Know Your Research Methodologies
Make sure you brush up on various research methodologies before the interview. Be ready to discuss how you've applied these in past projects, especially in designing and delivering market research. This will show that you understand the technical side of the role.
✨Showcase Your Storytelling Skills
Since this role involves sharing insights, practice how you present your findings. Use clear examples from your experience where your storytelling helped colleagues understand customer needs. This will demonstrate your ability to communicate complex data effectively.
✨Engagement with Customer Panels
Be prepared to talk about your experience managing customer research panels. Highlight specific strategies you've used to maintain engagement and gather valuable insights. This will show that you can handle one of the key responsibilities of the role.
✨Emphasise Customer-Centric Mindset
During the interview, convey your passion for understanding customer needs. Share examples of how you've used customer feedback to influence decisions or improve outcomes. This aligns perfectly with the company's focus on customer-first behaviours.
