At a Glance
- Tasks: Welcome customers, resolve queries, and promote digital banking services.
- Company: Join Virgin Money, the UK's top high-street bank for customer service.
- Benefits: Private medical insurance, competitive pension, performance bonuses, and wellness options.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer‑facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You will be building relationships, solving problems, and making a real difference to our customers’ lives.
Proudly recognised as the UK's best high‑street banking provider for customer service, we make a meaningful difference to the lives of customers, communities, and broader society. As a branch or contact centre colleague, you’ll be part of a team that is leading the way in delivering the levels of service that matter most to our customers.
We are looking for a Customer Consultant for our Virgin Money branch in Baillieston, Glasgow. This role is a permanent position, working full‑time, 35 hours per week, Monday to Saturday. If this role is advertised as part‑time, the salary will be pro rata.
Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them to understand the benefits that these services bring. Additionally, you’ll be resolving any queries customers may have with their banking and having conversations to understand the needs of customers. This will allow you to propose the best solutions for each individual from our broad range of products and services.
Furthermore, you’ll be working with colleagues across our branches and Digital Experience Centre to ensure our customers always have the right person to speak to if and when they need expert advice.
About you
- Experience in working in a customer service environment, and a desire to deliver simply brilliant experiences for our customers.
- Natural curiosity to help you offer the best solutions for our customers.
- Great communication skills with a natural ability to engage and build rapport with customers and colleagues.
- A flexible and positive approach to meet customer needs and business demands.
- Drive and enthusiasm to achieve team goals with pace.
- A keen interest in all things digital, with a desire to keep up to date with new technologies.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Benefits
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Customer Consultant - Baillieston in Glasgow employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering our Customer Consultants in Baillieston a supportive and dynamic work environment where customer service excellence is at the forefront. With access to comprehensive training and development opportunities, competitive benefits including private medical insurance and a strong pension plan, and a culture that values employee well-being and community engagement, we empower our team to make a meaningful difference in customers' lives every day. Join us and be part of a company that truly cares about its people and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Baillieston in Glasgow
✨Tip Number 1
Get to know the company! Research Virgin Money and understand their values, especially their commitment to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Consultant, you'll need to engage with customers effectively. Role-play common customer scenarios with friends or family to build your confidence and refine your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events to learn more about the company culture. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Virgin Money team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Consultant - Baillieston in Glasgow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see how much you care about making a difference in customers' lives, so share any relevant experiences that highlight this.
Be Authentic:Don’t be afraid to be yourself! Use a friendly tone and express your personality in your application. We value honesty and directness, so feel free to share your thoughts on what makes great customer service.
Tailor Your Application:Make sure to tailor your application to the role of Customer Consultant. Highlight your experience in customer service and any skills that align with our values, like empathy and problem-solving. This shows us you’re serious about joining our team!
Apply Through Our Website:We encourage you to apply through our website for a smooth process. It’s the best way to ensure your application gets to us directly, and you can easily keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've delivered exceptional service in the past. Think about situations where you’ve gone above and beyond for a customer, as this role is all about making a meaningful difference.
✨Show Your Digital Savvy
Since the role involves helping customers with digital services, be prepared to discuss your experience with technology. Familiarise yourself with the latest banking apps and digital tools, and think of ways you can help customers understand their benefits.
✨Practice Empathy and Communication
This job requires great communication skills and the ability to empathise with customers. During the interview, demonstrate your ability to listen actively and respond thoughtfully. You might even role-play a customer interaction to showcase your skills.
✨Be Ready to Discuss Teamwork
As a Customer Consultant, you'll work closely with colleagues. Prepare to talk about your experiences in team settings, highlighting how you’ve collaborated to achieve goals. Show that you’re flexible and can adapt to meet both customer needs and business demands.
